How do I filter the display in Native Access of apps I've purchased but not installed?

sofke
sofke Member Posts: 4 Member
in Native Access

How do I filter the display in Native Access of apps I've purchased but not installed? Now when I go into NA I have a list of a bunch of apps I haven't bought. Before, I knew exactly what was mine and what wasn't. How can I make it so that I can see only what I really own, only what is available in Kontakt 14 Standard Ed., so that I can see what I have and what I have not installed. Thank you.

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  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    edited December 2024
    https://community.native-instruments.com/discussion/40163/how-do-i-filter-the-display-in-native-access-of-apps-ive-purchased-but-not-installed

    when I go into NA I have a list of a bunch of apps I haven't bought.

    Can not say that I ever noticed that before (?) (A list of a bunch of apps that I haven't on account)

    How can I make it so that I can see only what I really own, only what is available in Kontakt 14 Standard Ed., so that I can see what I have and what I have not installed. Thank you.

    If you select Library and then Available then that ought to show what you have that is not installed , then if you select applications then that ought to give you the apps.

    image.png

  • Vocalpoint
    Vocalpoint Member Posts: 3,075 Expert

    Native Access is a mirror of your NI acct. It is not possible to see anything in there - that you have not purchased.

    As PoorFellow points out - you will see things you own but have never installed (yet).

    VP

  • sofke
    sofke Member Posts: 4 Member

    This is just one example from my Available list, programs and add-ons that I have never purchased. I want to say that in previous versions of NA, I only had programs and add-ons in the list that I bought, or that are part of Komplete, and which I did not install. I'm just interested; how can I remove from the list programs that I haven't bought...? I hope you understand what I want to say :) Thanks!

    Screenshot 2024-12-18 001926.jpg

  • sofke
    sofke Member Posts: 4 Member

    I think I know what the problem is:
    360 Essentials Cancelled
    Your subscription expired on 04/20/2023

    Two years ago it was called KOMPLETE NOW. I received a three-month trial period, which I used and then canceled. The programs that are part of that subscription, 360 Essentials are those programs that now appear in the list, and I get a message, see image:

    Screenshot 2024-12-18 005801.png

    How do I remove this from the serial number list?

    Screenshot 2024-12-18 005937.png

  • Vocalpoint
    Vocalpoint Member Posts: 3,075 Expert
    Answer ✓
    https://community.native-instruments.com/discussion/comment/198427#Comment_198427

    You would need Ni Sales Support to dig into this one. Only they can edit your products etc.

    VP

  • sofke
    sofke Member Posts: 4 Member
    edited December 2024

    I contacted customer support... Thanks!

  • IQMusic
    IQMusic Member Posts: 113 Helper
    edited December 2024

    Me too, ever since the "Now" subscription trial cancelled.

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