In Native Access, why does "Locate Product Content" fail?

adambrower · December 6

In Native Access, when I choose "Maintenance" and then "Locate Product Content", the software finds no products in the "Users/Shared" directory specified in "Settings" (where they are in fact installed). I have also installed libraries on an external drive in a directory named "NI Libraries." The result at that location is the same. Hard to see how any "Maintenance" is possible when the software can't see the products…

In other words, "Locate Product Content" cannot locate any products at all. Does anyone have ay insight?

Running OSX 14.7.1. and Native Access 3.16.

Is is time to give up on NI support? On November 24th, the "chat assistant" typed:

"Currently, there is no agent available. We have created a ticket for you and will get back to you as soon as possible via email."

As you might imagine, no email has been sent. Am I missing something here?

adambrower · December 6

sigh

Suddenly now I did receive an email with a ticket number after updating the chat window by typing "I received no email". But still no solution…

Mark Webster Media · December 12

Wish I had an answer, because I have the same issue with 'locate product content" and am wondering if it's related to still other issues I have with Logic Pro giving me error messages ("xxx.nki could not be loaded. The file format is not supported or corrupt") when trying to load instruments there via Kontakt 7/8. Frustrating - just want to make music! :)

Jeremy_NI · December 13

@adambrower I see that my colleague replied to you this morning, please check your inbox and get back to him. As you may have noticed, we're in the middle of a big sales special so unfortunately it impacts our reply times, sorry for the wait.