Maschine 3 not in Native Access

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Answers

  • PeterFromM
    PeterFromM Member Posts: 2 Newcomer

    Does any one know how to open a ticket? The only option I can find is the chat and in the last 30 minutes I went from position 3 in the queue to position 7. That does not sound like a fair queue to me.

  • mikewest
    mikewest Member Posts: 3 Member

    New Maschine MK3 registered in Native Access.

    No Maschine 3 available or other software despite email from NI. Support not responding.
    Returns not responding.

    Website advertising Cyber Season which is rubbish as NI are taking money and not providing software.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,396 mod

    @PeterFromM @mikewest My colleagues got back to you yesterday and everything should be good now.

  • Rytmiprofessori
    Rytmiprofessori Member Posts: 4 Member

    I have the exact same problem. Bought a maschine mk3 controller so i can use it in new software but it doesnt show up in NA even when it is registered in website and app. Using Latest Windows 10 64x

    Do i need native access 2 for download or what?

  • JME2024
    JME2024 Member Posts: 5 Newcomer

    Same boat, waiting for an answer.

  • Markoo
    Markoo Member Posts: 1 Newcomer

    "I have the same issue.

    I went through the

    'My product is missing in Native Access' page (up to the section with the NativeAccess.xml),

    but nothing worked."

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,396 mod

    @Rytmiprofessori @JME2024 @Markoo Please get in touch with my colleagues with the link provided if you haven't already.

  • JME2024
    JME2024 Member Posts: 5 Newcomer

    @Jeremy_NI I made the mistake of creating 4 tickets, just because i wasn't getting any reply. Found out it slows the process, that being said I've had to really dig to get anywhere with this and it's starting to get frustrating.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,396 mod
    https://community.native-instruments.com/discussion/comment/196648#Comment_196648

    I totally understand the frustration and will forward your bad experience.

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