Discount not for update?

I think this is on purpose - But to be honest, I think this is a really bad move from NI. At least I start getting really annoyed in these things.

I have the Collectors Edition and updated to every Komplete in the last 6 years (only the last one I skipped) - I spent so much money with NI - And their response is "Well, the update price is not changed, even though you spent so much money already with us, but for a few Euros more, you would get the whole pack without even one version before" Weird decisions….

I will wait for next year for the summer sale

So I save 50 cents to upgrade to Ultimate from Standard after years of buying keyboards, instruments and bundles?

NI: when it comes to understanding how to treat loyal customers you are utterly clueless.

Find the person who made this decision (no matter how far up it goes) fire them, and you will see your business improve.

Also, while I have you here, the unnecessary complications you add for customers by linking software with your hardware is also undoubtedly costing you business.

You would really do well to find someone with an open mind to fix your business model. You're clinging on to old ideas that sabotage your success and again, would really benefit by learning how to show appreciation for your customers.

No, what on earth would make you think I expected anything for free?

A new customer gets 50% off.

An upgrading customer who has spent thousands of dollars at Native Instruments has no additional savings on the upgrade. They have put the value of existing standard at "zero" when it usually reduces the price by the value of the initial product.

You're kind of missing the point.

If there were no discounts on release years, that would be fine.

But offering NEW customers 50% off is an insult to loyal customers.

I gather some people don't follow what I'm saying so let me spell it out. These are in Canadian funds:

BEFORE BLACK FRIDAY

KOMPLETE ULTIMATE:
NEW CUSTOMER: $1559
UPGRADE FROM STANDARD: $779

ON BLACK FRIDAY

KOMPLETE ULTIMATE:
NEW CUSTOMER: $779.50
UPGRADE FROM STANDARD: $779

New guy off the street basically gets 100% of the benefit I get for having bought standard (and a bunch of packs and early release stuff, and 2 keyboards)

If you don't get why that's insulting, I don't know what to say to you. But this is not what customer appreciation looks like.

First of all, and your condescending tone would be fine if it sounded like you had a clue about what you're talking about.

The way you put words in my mouth to make your point is highly annoying. First you said I wanted things for free, and now you've presented ridiculous argument about a Toyota.

I have time today, so let me explain it to you.

YOU:

I do not see Toyota offering me 50% off a new Highlander because I am a good customer and bought one a few years ago.


Ok. In this scenario, Toyota is giving a NEW CUSTOMER 50% off. But NOT the customer who is doing a "trade in".

Native Instruments is giving the NEW CUSTOMER 50% off, but nothing to the existing customer who has ALREADY PURCHASED 50% of Ultimate. It's not "exactly" a trade in , but I already own half of the product which NI thinks I deserve nothing for.

I see you have like 2600 posts on here. Maybe you should take the time to understand what people are saying before answering, because you really wasted my time.

I'm giving unfriendly feedback to NI in hopes they learn from it and understand other customer perspectives.

I won't be responding to (or reading) any more of your posts.