Terribly disappointed in S88 MK3

@EJ James (CC: @Mark Oxley )

Thank you very much for the kind answer.

As it ought to be obvious from my previous posts here then in the past I have done a considerable effort to try to track the information that were publicly available about the MK3 keyboard (as well as other topics here) and tried to gather information about peoples experiences with e.g. cables.

Matthew_NI wrote in the above, quote : "Users understandably, but incorrectly, assume it's the cable, as changing the cable may randomly correlate with the issue going away - whereas laboratory tests have confirmed the cable has nothing to do with it, and that using the hub is the only reliable workaround."

So I would like to add to the discussion that while Mattthew_NI prior have claimed that 'it was not the cable' then I have never before noticed Matthew_NI making any such explanation or categorical statement on cables.

As N.I. forum Moderators here then while we are functioning as 'Moderators' then in most cases we are also information wise still comprehended by N.I. as being just another forum user here, meaning that with respect to most things then we are given no information that other 'users' do not get and often doesn't even get a response if asking something that N.I. considers topic something not fit to debate with 'users'. E.g. then someone such as Matthew_NI is most always under one or more NDA clause (internal N.I. but also in the case of USB-C problems then also third party) and couldn't even share most information even if he for some (would be very strange) reason wanted to share it with mere 'users'.

So in general then all that I can do is what anybody else here can do which is to try to intelligently analyze own experiences and the information publicly available. Thus from what users here have written then the cable used in between indeed has been an issue. While not having an engineering degree then as a person with a basic understanding of at least some aspects of electronics then I could challenge Matthew_NI on the subject because cables are simply not just cables but they have qualities and even those certified for USB-C are not the same as both USB-C is just the name of the connector standard (USB-C, or USB Type-C, is a 24-pin connector, not a protocol, that supersedes previous USB connectors) and also there are a number of standards that uses the USB-C plug. And on top of that then add the properties of the materials used. However , I am not going to challenge Matthew_NI on this. On the contrary then I am going to make a note of it and take it into account and file it with the other information gathered.

But to try to sum it all up, then I am sorry if you do not always see me as 'delivering' what you need , but this being a Moderator here is learning on the fly and even should I fail then I am trying my best at all times.

Response: You're going to get your chance. I've ordered a 2nd unit as well as more cables with varying connection types, all with sufficient data/power ratings recommended here and elsewhere specifically for remedying these types of issues on the Mk3's.

I think that it's so amazing that you got the zest to give it another go and I really do hope that you will get an a lot better and easier experience the second time around.

Other controllers look nice, but the plug-n-play nature of the NI hardware with NKS instruments and libraries is simply unparalleled in my opinion.

Me too , I thought that my N.I. keyboard (S61 MK2) and software were the best ever keyboard-software combo when I got that.