why it wont let me update to 3.0.
It's saying i don't had 2.0. ive had maschine for years.
Best Answers
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What's your operating system? Please check the system requirements:
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Answers
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Got the same problem. About to uninstall 3.0, 2.0 completely and reregister my hardware and see if it works. I'll let you know if I find a workaround.
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In the meantime, this might help you.
https://support.native-instruments.com/hc/en-us/articles/360000761458-Native-Access-Error-Message-Activating-Product-failed-you-are-missing-the-base-product
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Didn't help me. Haven't heard that it has helped anyone. My Maschine 3 still shows as "DEMO".
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Same, I've tried to get it working all day to no avail.Must be on NI side so we wait…*sigh*
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Actually… Is this MY fault?
I just went back to check the purchase screen to see what I saw when I went to buy it:
I definitely, in my excitement, chose the Update pricing, and it allowed me to go through with it.
But, why WOULDN'T I be eligible for the Update pricing? I own Komplete 14 CE with M+ and a Komplete Audio interface? ******?
What should I do, guys?
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I have Mashine 2 and hardware just bought the update to version 3 and its not showing up in Native Access. What gives?
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The "You do not qualify for cheaper pricing" is a recurring issue with NI. I've had that same message several times over the years despite the fact that i always have the qualifying base product. And everytime I contact NI support about it they act like it's their first time hearing about it, yeah right.
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I'm generally annoyed in life by oblivious behavior/responses, and it only gets more frustrating when it is a group of people or a business. Surely, if this happens, and has happened often and for some time, they'd be aware of it and either fix it, or speak honestly to why they're NOT able to fix it.
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That's not it. I don't even know why that says that. If you didn't qualify for the update price, it wouldn't have gave it to you. For the record, I only bought the $29 Maschine 3.0 and I've got issues. It's a problem on their end. I got Komplete 14 CE also.
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Everybody just needs to open a support ticket, and I'm sure it will be taken care of. Probably not tomorrow though IMO. All they need to do is see what we purchase and give us a code for the full license, regardless of what 'base product' we own which we obviously do own it.
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Ther's nothing at all registered to your account, maybe you have another NI account with another email address?
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Yes, mine is good now. Thanks!
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@MastaHanksta Your profile says MacOS 12. Maschine 3 requires MacOS 13 as a minimum.
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I'm good. Thanks, guys!
Now, I just have to figure out why none of my plugins are loading into my projects.
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