NI Access does not accept my serials

Hi everyone,

i recently bought the Kontrol S49 + Komplete Standard bundle and received the keyboard today.

Since i was asked to enter the hardware serial before the software i waited.

Sadly today after receiving it, i entered the serial written on the screen and underneath the keyboard without any success.

I tried every variation, 5 to S, 0 to O, but nothing works.

The "guides and support site" you get reffered to is also not at all covering the problem.

Also NI does a very good job to hide any support employees. Is there any chance to get someone on the phone or to contact them directly?

Sincerely, Joe