My kontakt 8 is demo

hello i just bought komplete 15 as an upgrade from 14 and my kontakt 8 is demo mode.

Quote : "i just bought komplete 15 as an upgrade from 14" , you didn't mention the 'magic' tier word , Select , Standard , Ultimate or Collectors Edition. If the tier that you updated/upgraded to is Standard or better then indeed the Kontakt 8 full version is part of that bundle. (Check compare page which as of now does no longer show the Select version after that the K. 15 Select split into three versions).

Else then please check the MY PRODUCTS, SERIALS, AND DOWNLOADS page to see if your Komplete 15 bundle is listed as Not registered or as Registered Products , if it lists as Not Registered then copy serial and paste into the add serial in Native Access.

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else try the following Trouble shooter here: My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML) then restart computer and log in again to see if that helps.

If problem persists then please contact N.I. Native Access and Installation Support .

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please check the new KB article on How to get support through the link here

Assuming you are on Windows then also try running everything as an Admin.

Also you could try uninstalling Kontakt 8 and totally remove all trace of Kontakt 8 from both registry and hard drive (e.g. using forced uninstaller of the Revo Pro TRIAL) , then exit the N.A. and remove both the XML again and then also check that you removed the Kontakt 8 from the C:\Users\Public\Documents\Native Instruments\installed_products , then reboot , then run newest N.A. as an Admin and the re-install Kontakt 8 , then run as standalone to see if that made any difference .

Alas I can not promise you that that will make any difference either.

Also N.I. Support does not work weekends and neither do forum Customer Care otherwise I could/would have called someone N.I. (at the moment then N.I. usually have someone dedicated to N.A. advice working the forum at working days)