Installation problem

Waterden · 2024-10-11T11:46:54+00:00

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I am trying to install instruments in the Default folder (C:\users\public\documents) and on confirming this in the Locate screen a notice appears in red saying the path is invalid. How can this be? This is a new computer (Windows 11) and there are no pre-existing instruments files.

I tried attaching an external SSD which already has downloaded NI instrument files but this is unrecognised in the Factory Location folder so I tried adding some to the User Location folder. While some are now recognised (Abbey Road Drums, Alicias Keys) Others such as the Session series are not and are shown with a plug in icon in the All Instruments view in KK and will not load.

This all seems rather odd, particularly the inability to find a suitable folder to download the instyruments from Native Access. I have, however, been able to download Kontakt, Kontakt 7 Player, Kontakt 8 player successfully.

I am using KK 2.9.6 because of instability issues with version 3.

Advice needed please.

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Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/comment/183623#Comment_183623

If none of the suggestions given by me above were of any help then then I can try calling for @Mert_NI , could you please take a look at this ?

However depending on Mert_NI's conclusion (Mert_NI handles N.A. customer care here in the forum) then possibly you might as well please contact N.I.Native Access and Installation Support .

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

Mert_NI

https://community.native-instruments.com/discussion/comment/183650#Comment_183650

Hello Waterden, sorry for the issue.

I saw that you have created a support ticket, so I will go on assisting you in the chat. So, please send us your support tool results replying that chat(not here please) so we can help you further to solve that issue as soon as possible.

I hope this helps☺️

All comments

PoorFellow

https://community.native-instruments.com/discussion/37190/installation-problem

I am trying to install instruments in the Default folder (C:\users\public\documents) and on confirming this in the Locate screen a notice appears in red saying the path is invalid. How can this be?

The standard help article is here : Native Access Error: "Path is invalid"

Check for anything that could possibly lock folder access including Windows security and install security settings. Also , please do not use a folder that you have set One Drive to monitor and backup , either narrow One Drive scope or choose another folder for Content . Also install / Content folder must be in another directory tree or below download folder in directory tree.

Quote me or Ping me when responding here.

P.S.

Also on some computers then the public document folder has been seen as missing or as deleted by user.

Waterden

Thanks for getting back.

Naturally I did refer to the standard help article which was actually no help at all since it merely asks me to search out the library folder containing the .nicnt file, which I did and which sent me to a file under Kontakt8 called Content. Adding this as the install file resulted in the same invalid path notice.

This should be straightforward and not require a degree in computer science to fix.

What does NI think? And advise?

PoorFellow

https://community.native-instruments.com/discussion/comment/183623#Comment_183623

If none of the suggestions given by me above were of any help then then I can try calling for @Mert_NI , could you please take a look at this ?

However depending on Mert_NI's conclusion (Mert_NI handles N.A. customer care here in the forum) then possibly you might as well please contact N.I.Native Access and Installation Support .

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

Waterden

Thanks for this. It seems I am not alone here. I will send my message to the support line you suggest.

Waterden

Well I tried that and no log in request link. Just a list of FAQ.

NI might think about devoting more resources to customer care. Right now it is almost non-existent. I shall not be spending any more on their software or hardware until they up their game.

PoorFellow

https://community.native-instruments.com/discussion/comment/183643#Comment_183643

Well I tried that and no log in request link. Just a list of FAQ.

Please follow the instructions from my previous post , if you in fact can not open a ticket then Mert_NI can help you do so. But please read my previous post and remember to both scroll to page bottom to check and to try use other browsers with settings as described. Only a very few are not able to create a ticket following the instructions.

Waterden

I finally got the AI Assistanmt to attempt to transfer me to a real life support assistant. Unfortunately there was not one so after more than 10 minutes I gave up. Life is too short.

Waterden

One has just got through but cant help so he is escalating it to a specialist. We shall see what happens.

PoorFellow

https://community.native-instruments.com/discussion/comment/183650#Comment_183650

I finally got the AI Assistanmt to attempt to transfer me to a real life support assistant. Unfortunately there was not one so after more than 10 minutes I gave up. Life is too short.

One has just got through but cant help so he is escalating it to a specialist. We shall see what happens.

Great that my guide were able to help you as far as getting through , with respect to the 'Life is too short' part then I am sorry I can not help with that.

Let's hope that you get the assistance you need within the short period that you can allot to that. Unfortunately then support most often is procedural in nature rather than a quick fix then things needs to be checked and worked through , annoying as it is then most often that is how it most often works.