native acces windows 8.1

RICA
RICA Member Posts: 7 Member
edited September 25 in Native Access

Bonjour j'essaye d,inscrire ma licence utilisateur (service center) sur windows 8.1 avec native acces , impossible d'installer et j'aimerais faire un transfert de licence , si quelq'un peut me donner une aide , cordiallement

Translate:

Hi, I'm trying to register my user licence (service centre) on Windows 8.1 with native access, but it's impossible to install and I'd like to transfer the licence, so if anyone can help me, I'd appreciate it.

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello RICA, first of all, as our community language is only english so everyone can understand the post, in case they can have the same issue, please post in english. For that reason, I translated your post.

    Here is the direct download link for the last supported Native Access(1.14.1) for Windows 8.1:

    Native Access 1.14.1

    If you would like to merge your accounts, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you with this subject.

    I hope this helps☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello RICA, first of all, as our community language is only english so everyone can understand the post, in case they can have the same issue, please post in english. For that reason, I translated your post.

    Here is the direct download link for the last supported Native Access(1.14.1) for Windows 8.1:

    Native Access 1.14.1

    If you would like to merge your accounts, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you with this subject.

    I hope this helps☺️

  • RICA
    RICA Member Posts: 7 Member

    hi, thanks for answering, i post in french because i am french and i dont have realize was a probleme, but, i have try installing for w8.1 and this was not running.

    after instal , they ask update and the update don’t run.. i have try instal, uninstall, they any solution for the problem, update graphique card and udpate my windows, any possibility, and all was still not running on my computer.

    i have this only one computer where is licence activated under service center and i don’t have another computer..

    why the solution was not simply, i but my Kontrol s4 for 1000€ and sale it for 100€ and is broken things for nothing in a reality ..

    all service customer is broken and i receive only the answer automatically by a robot 🤖

    Native instrument let totaly alone the customer with a problem for simply transfer ONE license value 69€ ..

    all industry have calling service with agent for help the customer with à problem can’t resolve, but not for Native instruments ..

    i just want transfer my licence for the new customer can installed and use it my old machine, the problem for native, nobody was behind a phone center and let totaly alone the people with forum communoty just for repeating the thing i do myself and this it Not Running on my way..

    and sorry for my bad english and sorry for you using translator

    chat support not running tooo is supa fantastic .. have fun and love ☝🏻

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/179942#Comment_179942

    Hello, as the old version of Native Access 1 can be stopped working. However, you will not need a Native Access to transfer your product. Please open a chat support and our team can help you with this case. If there is no respond to chat, it means that there was no agent available that time, however please have no worries cause the chatbot will create a ticket for you and our team will get back to you as soon as possible.

    I hope this helps☺️

  • RICA
    RICA Member Posts: 7 Member

    Oki i will try this chat box in few minute , and i comme back here after

  • RICA
    RICA Member Posts: 7 Member

    link not running , i creat a ticket but i am completely lost

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod

    Hello RICA, I created a support ticket for you in the correct form so our team should get back to you as soon as possible.

    I hope this helps☺️

  • RICA
    RICA Member Posts: 7 Member
    edited September 26

    Oh thanks you so much, i give my e mail , this same email using for my native account

    thanks so much 🙏🏻🙏🏻🙏🏻

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/180155#Comment_180155

    Hello RICA, thank you very much, we have your email and I already created a ticket for you so to check this please check your email so you should see your ticket there.

    Due to security reasons, I deleted your email from your post for your information.

    I hope this helps☺️

  • RICA
    RICA Member Posts: 7 Member

    hi Mert_NI

    thanks you so much to helping me, yes i understand the reason and just received the email ticket from Native.

    i will try opening the link after my job, from the computer, because i am on my phone 📱 for the moment and keep hope to find a solution about is. i feed you back soon and when this all ready

    big thanks 🙏🏻

  • RICA
    RICA Member Posts: 7 Member

    ho Mert NI.

    i am totaly lost try many steps , and native acces still not runing for windows 8.1

    its impossible install native acces on my computer, very impossible and i sale my machine since 2 weeks and the news customer still waiting again the licence transfer ,, seriously , is not possible to have a support client from native for given this licence transfert for the news customer

    i dont understand why is so very difficult , just need a transfer my licence

    i hope one guy worker at natice compagny can take a contact with me and found a solutions for me

    thanks for your help

    i hop find a solution soon

    thanks, Rica

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