How to use Abbey Road 60's Drummer in Logic Pro?

gbmusic
gbmusic Member Posts: 7 Newcomer
in Native Access

How can I use Abbey Rd. 60’s Drummer in Logic Pro on my MacBook Pro M1 ?

I cannot open my file Native-Access_2_Mac_M1 
It does not open/appear in the applications folder.

Thanks,

Best Answer

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/36228/how-to-use-abbey-road-60s-drummer-in-logic-pro

    Hello gbmusic, can you please let us know more about the issue.

    Can you please let us know what are you experiencing while trying to open your Abbey Road 60's Drummer?

    Can you please send us a screenshot of the issue or error message that you are receiving?

    Please let me know☺️

  • gbmusic
    gbmusic Member Posts: 7 Newcomer

    I downloaded the file

    Abbey_Road_60s_Drummer_130U_Mac.dmg

    when I click on it, the installer file comes up. When I click on the installer file
    it will not open and says

    "Abbey Road 60s Drummer cannot be installed, because Abbey Road 60s Drummer has not yet been installed on this computer."

    Please run Abbey Road 60s Drummer before running this installer. I tried to run it and the following message appears.

    Image 2024-09-23 at 3.08 PM.jpeg

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/179360#Comment_179360

    Hello gbmusic, sorry for the issue.

    Can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

  • gbmusic
    gbmusic Member Posts: 7 Newcomer

    it does not help at all as no one will respond to me. very disappointed in your client support.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/179649#Comment_179649

    Hello gbmusic, as there are many tickets, it can take 1-2 business days to get the answer in busy times. However, I see that you got an answer from our agent on your ticket, so please check you email and you can send a reply to that email in case you may need it.

    I hope this helps☺️

  • gbmusic
    gbmusic Member Posts: 7 Newcomer

    I give up with getting any help from NI. The email that you sent me told me nothing that I do not already know. I wonder if you even read what people post? Epic failure of customer service.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    edited September 26
    https://community.native-instruments.com/discussion/comment/180008#Comment_180008

    Hello gbmusic, I'm not sure if we are seeing the same answer, but as I can see our agent said it is not possible to return your product from your 2022 purchase and advised this workaround:

    "Please first of all, uninstall the version of Native Access you have on your computer.

    Restart your computer.

    Install the latest version of Native Access:

    https://www.native-instruments.com/en/specials/native-access-2/

    Abbey road 60s drummer should automaticaly appear for installation.

    If it do not appear, please  please send me screenshots from Native Access showing all products in the "All" tab,

    as well as the login section as shown below, so that I am better able to investigate the issue:"

    image.png

    So, if you tried the workaround and if it did not solve the issue, sending requested screenshot replying to the email that sent by our agent can help our agent to understand the issue easier and our agent should help you to solve that issue afterwards.

    I hope this helps☺️

  • gbmusic
    gbmusic Member Posts: 7 Newcomer

    I clicked the file after downloading from your link and this keeps coming up. The file is already in my application folder. This message always appears. Why does this not work? Does your software work with macOS Sonoma?

    Image 2024-09-26 at 11.43 AM.jpeg

  • gbmusic
    gbmusic Member Posts: 7 Newcomer

    I was finally able to downloaded native access. I went to install Abbey Road 60s drummer and it failed. The same thing happened when I tried to download the Kontakt 8 player. I tried to download them together and that did not work either. Again, Im macOS Sonoma. There are no updates required according to NA so I am puzzled why they fail to download?

    Image 2024-09-26 at 2.17 PM.jpeg

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/180343#Comment_180343

    Hello gbmusic, happy to hear about the Native Access.

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

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