Komplete Kontrol A61 sustain pedal polarity switch

Mikael Lind
Mikael Lind Member Posts: 7 Newcomer
edited May 2022 in Komplete Kontrol

Hi all!

Just got a Kontrol A61, and I love it so far. Except for one thing: every time I restart my computer, the polarity on my sustain pedal for A61 switches! So I have to change polarity under the foot switch every time. It doesn't do this with my Arturia Keystep, for example, so it seems to be a Kontrol problem.

Any ideas?

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Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    The KK Software should detect the polarity and adjust accordingly. Have you tried switching the Polarity on the pedal and then restarting? (Meaning set the pedal to the other polarity, do a restart and see if retains that polarity)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @Mikael Lind I see you are on Mac, make sure to give Full Disk Access to Komplete Kontrol: How to Enable Full Disk Access on macOS

  • Mikael Lind
    Mikael Lind Member Posts: 7 Newcomer

    No, still doesn't work. Not sure what's wrong, really. I found one other post online about this, yet unanswered as well.

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    What sustain pedal is it?

  • Mikael Lind
    Mikael Lind Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/17725#Comment_17725

    Alesis ASP-1. Works fine on my Arturia Keystep.

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    OK, nothing out of the ordinary...can you post a screenshot of the Padal settings in the KK Midi assignment editor? (sure its fine, but worth a look!)

  • Mikael Lind
    Mikael Lind Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/17735#Comment_17735

    Sure thing!

    Screenshot 2022-05-18 at 12.13.57.png


  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    Well all looks normal there, but thinking you could try inverting the “Values” (Off = 127, On = 0)… no clue if that will work… only other option would be to submit a support ticket… (support link above)

  • Mikael Lind
    Mikael Lind Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/17819#Comment_17819

    Yeah, if I invert the values, the only thing that happens is that the polarities will keep switching, but reversed. Yeah, I think I'll submit a support ticket! Thanks for your help anyways. :)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @Mikael Lind Could you check something? Go to the MIDI editor of the Komplete Kontrol standalone application, and modify a CC on one of the knobs

    Screenshot 2022-05-18 at 16.31.04.png

    Close Komplete Kontrol, restart your computer, does the CC you assigned still there or does it revert to the previous assignment ?

  • Mikael Lind
    Mikael Lind Member Posts: 7 Newcomer

    It stays the same. But, weird thing, if I only restart the computer, the polarity doesn't switch. If I turn off the computer and turn it on again, it does. Any idea what that means?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod
    edited May 2022

    I have honestly never seen this. Can you try a couple of things more ?

    If you don't connect the keyboard when powering on your computer, does the polarity change as well ?

    Can you try with another USB cable, in another USB socket, directly in your computer ?

    Would you have the opportunity to test the keyboard on another computer and see if the behaviour is the same ?

  • Mikael Lind
    Mikael Lind Member Posts: 7 Newcomer

    Hi again, a follow up, one year later. This problem persists, even with new USB chords and updates. So I connect the pedal to my Arturia Keystep instead, can't be bothered to switch polarity on the pedal every time I power up. No-one else had this polarity issue with Kontrol A61?

  • Caron Martin
    Caron Martin Member Posts: 8 Newcomer

    I do have the same problem with my Korg sustain pedal as well. In my case, whatever changes I do in the KK standalone app (midi assignment) the polarity is still reverse. This happened after updating to the new KK app update.

    Changed for a Yamaha sustain pedal and it works only if plugged in Pedal B.

    In pedal A settings, all is reverse what ever I try.

    MartinC

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,823 mod

    @Caron Martin Intersting, please get in touch with our specialists here, they can check this out: http://bit.ly/NIsupport_KKontrol

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