Arturia Plugins stepping in KK (KBDSW-7915)

Motion Drive
Motion Drive Member Posts: 13 Member
edited September 3 in Komplete Kontrol

When opening in KK standalone or the KK plugin in my DAW, on most of my Arturia Plugins like Pigments, Minimoog V4 etc. there is a weird stepping, when I move the knobs, either with the KK Potis or with mouse. this only happens when open in KK.

When opening the plugins on their own in my DAW, the problem is not there.

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Filed the bug under KBDSW-7915 and forwarded to the team. Please let us know if Arturia gets back to you.

«1

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    What's your operating system? Can you share a video of the issue?

  • Motion Drive
    Motion Drive Member Posts: 13 Member

    I use Windows 10.

    Hopefully you can see it here:

    https://youtube.com/shorts/3HoLFFFcEOo?si=MmCG-bBL_ZPd92UN

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Motion Drive I can definiltely reproduce the issue for Pigments but not other Arturia plug-ins, or maybe I can't really notice. Do you have specific presets where you can reproduce this issue.

  • Motion Drive
    Motion Drive Member Posts: 13 Member
    edited September 2

    Ok, so it seems the stepping is on several arturia Plugins, but its not behaving the same or as extrem as on Pigments. The easiest way to hear it, is to put in a INIT-Sound, crank the resonance up and move the filter. With the following Plugins im getting a stepping kinda chirping sound from the filter. Still stepping as on pigments, but with a finer resolution. it then sounds like wistling or something.

    Acid V

    CS-80 V4

    JUN-6 V

    Korg MS-20 V

    MINI V

    MINIBRUTE V

    Minifreak V

    OP-XA V

    Prophet 5 V

    SEM V

    Here again some videos to show the problem. Again…all this is happening in KK only and not when opening the plugins on their own.

    https://youtube.com/shorts/ZOXa8X0_SPY?si=nIDXaN_N9MHDMUjP

  • Motion Drive
    Motion Drive Member Posts: 13 Member

    https://youtube.com/shorts/FAkcr-jeH1Y?si=ptMpx9jrbGJyRitY

    https://youtube.com/shorts/vKY5QhazdQ4?si=jBUOaDHCchVmiGJH

    https://youtube.com/shorts/ZOXa8X0_SPY?si=0Vcq-9gCJ_q5MB2R

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,009 mod

    Probably a good idea to report to Arturia too

  • Motion Drive
    Motion Drive Member Posts: 13 Member
    https://community.native-instruments.com/discussion/comment/175451#Comment_175451

    I did…no response yet

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,009 mod

    I've passed it on

  • pranaearth
    pranaearth Member Posts: 67 Helper

    I tried to reproduce it on my M1 MacBook Pro and there was no stepping. I hope a solution is found soon!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Motion Drive Thanks a mil for all these details and videos,this is super helpful, filing the bug and forwarding it to our teams.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Filed the bug under KBDSW-7915 and forwarded to the team. Please let us know if Arturia gets back to you.

  • Motion Drive
    Motion Drive Member Posts: 13 Member
    https://community.native-instruments.com/discussion/comment/175734#Comment_175734

    thank you! Will I get updates on the issue directly here or somewhere else?


    I did send all the same Infos to arturia incl. the videos and a link to this chat here. Will update here, once I get a feedback

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/175754#Comment_175754

    Don't hesitate to get back to this thread if you want to have an update. This one might take a little while to get fixed, there are other prioritized bugs already. Please share any info from Arturia when you get it, it might speed up the process.

  • Motion Drive
    Motion Drive Member Posts: 13 Member

    Just as a Update…I did get in contact with Arturia and they sendet me several suggestions to try out. Mostly graphic issues…like resizing the GUI size to 80%, updating the GPU Driver, rescaling Windows to 100% etc. Beside that I did clean the preferences in the Arturia Software Center and "Disable" or "Enable" the Multi Core Function.

    Well…none of that solved the issue. As of now…almost all Arturia plugins have this stepping behaviour, Pigments being the worst.

    its really a shame, as Arturia is the only Company, that implementet the new NKS Standart for all their plugins incl. the edit function. unfortunatley I cant use any of my favourite plugins, as they all have the stepping.

    To me, thats really a huge bug, that should be solved asap.

  • Garion2K
    Garion2K Member Posts: 14 Member

    I have the same problem on macOS Sonoma 14.6.1 with an Apple M2 Pro Mac mini running Ableton Live 12. I first noticed the issue after installing Komplete Kontrol 3.3.2. The Arturia plugin that's really bad for me is Matrix-12 V, but I also get the stepping in Pigments but it's not quite as bad. I'm not really noticing it in any others, including those in the OP's list.

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