Native Access Update failed

Thanks to you both for your infos! I tried the root certs with no success, then changed the environment variables according to NI support, and a raft of other things. By inserting a "skip" Self-Update into the system environment variables, I actually reached my login page for the first time again. But correct login generated an error message (on two different Windows 7 PCs) "Network error has occurred" with no further access (see attached). Same for safe mode with networking boot.

Project SAM has taken the easy way out, by discontinuing Windows 7 compatibility as of last week (thank you) and has fairly offered me a refund of software purchased, should I prefer that path. I simply cannot believe I am the only Windows 7 user on the planet tumbling to this problem, which neither NI nor Project SAM (officially) realized that it existed… and that there is no simple workaround for the elementary task of activating legally purchased software. I get that you don't necessarily want to cater for dinosaurs for ever, but I do feel a measure of manipulation and still think code-wise there should be a solution.

Don't know how I will proceed, first need to somehow complete the two still waiting composition jobs. That income would possibly help to go for Windows 11 hardware and PEACE for a couple of years…

In any case thanks to you both for your help - most appreciated.

Teajay

Hi PatrickW - thanks a lot for the link, and it's totally astounding what Midiman's son has found out. He's a true genius. Needless to say, no luck my side. I meticulously carried out all the instructions in the outstandingly written 16 page pdf, I also put in the self-update skip into system variables and deactivated Norton Firewall. Absolute same result - network error occurred.

The mitmdump log shows every connect attempt is immediately disconnected. So it looks like I will now resort to antique software to urgently complete the two waiting comp jobs, and when I get around to activating all the as yet unactivated software I have purchased, it will apparently have to be on a new Windows 11 machine. I cannot fathom why NI is incapable (or unwilling) to provide a simple activation mechanism for such cases. Waves has a pretty cumbersome system, but it works, and there is support, even by phone to get you really far back in their Waves Central versions.

Well, NI just lost a present and future customer, as I find the development which was not communicated in any way (they have all the customer contact data) nothing less than a scandal. On the other hand, I have enough experience to know they don't have to care. 1st and 2nd level totally out of their depth.

Many thanks in any case and please keep up your awesome contributions! Most appreciated!

Teajay

Like I wrote earlier in the thread, I purchased a legal product of Windows 10 for $136 some time back. It's not about saving a few bucks. It's about the other 89 software products which I will have to update, install and find out that many are not compatible and hence purchase upgrades (again, not about the money) and the one million settings required to get the system working properly: it's about the time consumption, the search for replacement products for those that no longer work on W10, and endless updates. So not just "done" - it's a long process. I also seriously critisize that NI provided no information whatsoever re the pending shutdown of NA on W7. I get mails from NI every day…

Obviously, you are right, and eventually, that's the only way forward. The "89 software programs" include many regularly used useful applications, meanwhile many of them no longer supported. Older data files will mostly work on updateable programs, sure. But my working life often does not allow to invest the required time capacity in order to continuously keep pace with updates/upgrades/new program versions/new OS versions. I get it, though, that if you do not, that sooner or later, you'll be at the bottom of a mountain, with Windows 11 on the other side..

I still strongly critisize the business behavior of NI, just shrugging off Win 7 customers without any prior warning (and the forums prove I'm not alone). But do realize that they don't give a rat's… for this small segment of dinosaurs.

In short terms, what kind of backup solution would you recommend? Windows system image plan or separate software? But even that won't prevent the work of keeping pace. I back up all data manually on a regular basis. Originally, I used Acronis, but hated its intrusive way, and the cumbersome retrieval of data from a proprietary data cluster.

You are confusing two things. You imply that the discontinued support for Windows 7 covers all subsequent incompatibilities of all software vendors. That is wrong. A new OS does not relieve the individual software supplier from informing his customers on his specific withdrawal process - the approaches taken here are as numerous as the vendors themselves. To be clear: No, I do not expect the vendor to carry on supporting, but I most definitely do expect that a vendor would inform on that withdrawal process for his own products. It's called good business practice. A thing of the past, apparently difficult to explain…