Flashing Screen Kontrol S49 MK3

Eaerthsoul
Eaerthsoul Member Posts: 11 Member
edited October 22 in Komplete Kontrol

Morning all

Since the last update to the firmware the screen on the Kontrol Keyboard flashes , pulsates whilst in DAW mode . Not all of the time but after using for some time in a session . Is anyone else experiencing this ? Using Logic Pro 11

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,960 mod
    edited August 19 Answer ✓

    @Eaerthsoul Thanks, the video works. It looks like a track is set to Solo so this is normal behaviour, this is to indicate that some tracks are muted or on solo.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,960 mod

    What kind of Mac is it? Are you using external monitors? What model? Can you reproduce the issue without an external monitor?

  • Eaerthsoul
    Eaerthsoul Member Posts: 11 Member

    Hi

    The Mac is a 2020 imac 27", Intel processor. Keyboard is the Kontrol s49 running the latest firmware. i will try and capture a short video of it happening .

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,960 mod
    https://community.native-instruments.com/discussion/comment/172038#Comment_172038

    Please do so, this way I can also show it to the Komplete Kontrol team.

  • Eaerthsoul
    Eaerthsoul Member Posts: 11 Member

    do you have an email where I can send the video clip ? It won’t allow me to upload here .

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,960 mod

    Have you tried to zip the video before attaching it to your post? I've also enabled you to post links if you want to link that video.

  • Eaerthsoul
    Eaerthsoul Member Posts: 11 Member

    https://www.dropbox.com/scl/fi/7xntiklx0yhlsui41cdsr/Flashing-Kontrol-S49-MK3-Screen.mov?rlkey=xtfve9paia1veh2iilqsoitnq&dl=0

  • Eaerthsoul
    Eaerthsoul Member Posts: 11 Member

    please let me know if this works


    thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,960 mod
    edited August 19 Answer ✓

    @Eaerthsoul Thanks, the video works. It looks like a track is set to Solo so this is normal behaviour, this is to indicate that some tracks are muted or on solo.

  • Eaerthsoul
    Eaerthsoul Member Posts: 11 Member

    Hi @Jeremy_NI Thanks for your explanation. Yes I now have tested that out and does do it when on solo . Can’t help wonder though if it could have been executed a little better . It is a little distracting, wonder if just greyed out other channels would be better than a pulsating screen that looks like an electrical issue ? Not a complaint , just an observation. Thank You again for your advice .

This discussion has been closed.
Back To Top

Categories