Problem after update komplete kontrol 3.3.0 s49 mk2

comone
comone Member Posts: 11 Member
edited October 22 in Komplete Kontrol

Hi,

My s49 mk2 keyboard is no longer detected in midi the plug-in no longer appear on the screen this morning it worked and after updating komplete kontrol 3.3.0 nothing more so I uninstalled then reinstalled even the drivers but still nothing gets stuck! 😪

Best Answer

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod
    Answer ✓

    We have yet to be able to reproduce the issue, rather frustratingly (I believe that what you're seeing is very real). I have an M32 and an SMK2 both working with KK3.3 on my computer, and other internal setups as well.

    Whilst we continue to diagnose, if it is in any way helpful, here is temporary access to the prior installers for KK 3.2.1:

    https://drive.google.com/drive/folders/1dRk62GOAX2tQGeTVOSpTiJKpmtDhesGP?usp=sharing

    Let us know if that resolves the issue temporarily. Thank you for your report and your patience.

«1

Answers

  • comone
    comone Member Posts: 11 Member

    I just downgraded an older version of komplete kontrol and it works fine again, but I still don't have active midi transport controls in Ableton live. How can I go back to the previous version of komplete kontrol 3.2.1 since I reinstalled an older version?

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    Thanks for reposting.

    Could I ask first that you ensure it is set up as described in these Ableton steps here?

    https://support.native-instruments.com/hc/en-us/articles/4406832231441-How-to-Integrate-Your-Kontrol-Keyboard-with-Your-DAW

    Additionally, could you open Activity Monitor (macOS) or Task Manager (Windows) and verify that NIHardwareAgent and/or NIHostIntegrationAgent are both running?

  • comone
    comone Member Posts: 11 Member

    is that I no longer have "Komplete Kontrol DAW -1 s" which appears in the list instead I have "komplete EXT" and "komplete-1" which appears as if it no longer detects it as a keyboard called "DAW"

  • lyrgh
    lyrgh Member Posts: 7 Newcomer

    Not sure if this is related but maybe read this and see if it helps?

    https://community.native-instruments.com/discussion/34346/canot-control-the-patches-and-browser-with-komplete-kontrol-s61-mk2

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod
    Answer ✓

    We have yet to be able to reproduce the issue, rather frustratingly (I believe that what you're seeing is very real). I have an M32 and an SMK2 both working with KK3.3 on my computer, and other internal setups as well.

    Whilst we continue to diagnose, if it is in any way helpful, here is temporary access to the prior installers for KK 3.2.1:

    https://drive.google.com/drive/folders/1dRk62GOAX2tQGeTVOSpTiJKpmtDhesGP?usp=sharing

    Let us know if that resolves the issue temporarily. Thank you for your report and your patience.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,008 mod
    https://community.native-instruments.com/discussion/comment/169797#Comment_169797

    That probably because someone needs to test it who doesn’t have a MKIII and the hardware connection service installed but does have a MKII/A series

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    We did - clean installs and everything. Something stranger is afoot.

    Also - the NI Hardware Connection Service is unrelated to A, M and S MK2 keyboards, which do not use or talk to that tool.

  • Titicr
    Titicr Member Posts: 2 Member

    I updated on MAC M2 to 3.3 for a MK2 61 and the problem occurred; it does not display the libraries on the screen and does not illuminate the pad browser, I returned to 3.2 and everything was solved.

  • comone
    comone Member Posts: 11 Member

    Hello,

    The komplete kontrol software works again with 3.2.1 with the keyboard but I still can't control my ableton daw with the s49 mk2 it is no longer detected in "Komplete Kontrol DAW -1" instead I have "Komplete Kontrol -1" and "Komplete Kontrol ext-1" which does not allow me to control my ableton DAW

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,008 mod
    https://community.native-instruments.com/discussion/comment/169817#Comment_169817

    Ok fair enough

  • comone
    comone Member Posts: 11 Member

    Can we reset the keyboard?

  • comone
    comone Member Posts: 11 Member

    To tell the truth I'm starting to lose patience I think I'll return the keyboard it's new and 2 days old! I thought I would have a smoother workflow but by upgrading to the komplete kontrol s49 mk2 keyboard it's even worse!

  • Cristianruiz1
    Cristianruiz1 Member Posts: 52 Member
    https://community.native-instruments.com/discussion/comment/169893#Comment_169893

    I advise you to return it, after you lose the warranty they kick you and threaten you for not applauding the mistakes they make.

  • clauder
    clauder Member Posts: 5 Member

    i downloaded version 3.2.1 and KK seems to be back to normal, i can see the browser button light up!

    Thank you

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    What went wrong:

    • Komplete Kontrol 3.3.0 shipped on 2024-08-01.
    • Komplete Kontrol 3.3.0 broke connection for some A, M and S MK2 keyboards (MK3 was unaffected).

    Why it went wrong:

    • In certain circumstances, Komplete Kontrol 3.3.0 was inadvertently ignoring NIHardwareAgent, a service used by A/M/SMK2 keyboards.
    • This service handles Komplete Kontrol's NKS integration for those keyboards, thus causing a failure to connect for affected users.

    Severity and Symptoms:

    • The A/M/SMK2 keyboards for affected users would still have functioned as generic MIDI and DAW Controllers, but experienced a failure to connect to Komplete Kontrol 3.3.

    Please accept my sincere apologies for the incident.

    Komplete Kontrol 3.3 was in beta for weeks, and passed all of our own internal tests as well –both manual and automatic. The variable that had to exist for the above incident to be true didn't surface until we released en masse to a much larger audience.

    Solution:

    We deployed Komplete Kontrol 3.2.1 rollback installers via the Community Forum overnight, solving the issue for any user who we were able to reach and had prepared an email to send to all users today, had the issue not been properly solved.

    The good news is… Komplete Kontrol 3.3.1 contains a fix, has been deployed worldwide and should appear in your Native Access 2 accounts already, or within minutes.

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