NI Kontrol s61 Freeze

Vili
Vili Member Posts: 10 Newcomer
edited October 22 in Komplete Kontrol


Hi all

I just got the new NI Kontrol s61 MK3 after returning the previous one due to defects with hot black keys. I am playing the keyboard in Kontakt 7 and it just stops working. Then I restart the keyboard and it works again. That happens every time after a few minutes of playing. This did not happen with my previous unit.
You can see in the screenshoot provided that keys appear as they are played in Kontakt and it is stuck like this. The Kontakt itself still works if I click in the Kontakt UI with a mouse, which implies there is a problem with the keyboard signal.

Is this a known issue with a fix? Did not see it in the troubleshooter.


Thinking maybe my last product registered might be interfering with the new unit? Trying to reinstall all NI software.

Thanks

image.png

Tagged:

Best Answer

  • Vili
    Vili Member Posts: 10 Newcomer
    Answer ✓
    https://community.native-instruments.com/discussion/comment/169726#Comment_169726

    sdsds

    Hi thanks for your reply!

    I have been using one USB-C to USB-C cable to provide power to the unit since the start. Since the moment I switched the second cable, the USB-C to USB-A cable I've been using to connect to my laptop, I did not experience issues with freezing. The cable is the only thing that I changed after the last glitch I had.

    Anyway, happy that it seems to be working now.

    Thanks again!

Answers

  • Vili
    Vili Member Posts: 10 Newcomer

    Hi, after trying everything, I tried a new cable, and it seems to be working fine now. Did not think that is the issue since the cable work fine with another unit (I have to go USB-c to USB-A to my PC since USB-c slot is used by my audio interface).

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    If you are going USB-C to USB-A then it is very very possible that is exactly the cause of the issue.

    USB-A cannot provide enough power for the Kontrol S MK3, and you will experience issues unless you use an auxiliary power supply in the second USB-C port of your Kontrol S MK3, and/or you go directly USB-C to USB-C.

    The cable would likely be unrelated here, and circumstantial.

  • Vili
    Vili Member Posts: 10 Newcomer
    Answer ✓
    https://community.native-instruments.com/discussion/comment/169726#Comment_169726

    sdsds

    Hi thanks for your reply!

    I have been using one USB-C to USB-C cable to provide power to the unit since the start. Since the moment I switched the second cable, the USB-C to USB-A cable I've been using to connect to my laptop, I did not experience issues with freezing. The cable is the only thing that I changed after the last glitch I had.

    Anyway, happy that it seems to be working now.

    Thanks again!

This discussion has been closed.
Back To Top

Categories