Failure to identify the serial number

meysamshirazi74 · 2024-07-20T12:12:02+00:00

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Hello . I bought the native instrument s61 mk2 device second-hand and I don't have access to the seller, and to register the serial number of the device in the Native Access software, I have a problem that the serial number is duplicated and the serial number is registered, and I get an error message. please guide me.

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S61 MK2

Accepted answers

maniacintosh81

You‘ll need a licence transfer ID from the seller or have to contact NI support.

maniacintosh81

If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process.

Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

All comments

maniacintosh81

You‘ll need a licence transfer ID from the seller or have to contact NI support.

Sunborn

@meysamshirazi74 please do NOT publicly share serial numbers and personal e-mails! Thank you.

I will edit your post.

meysamshirazi74

https://community.native-instruments.com/discussion/comment/166773#Comment_166773

Hello .
You can help me ?
How can I activate this device?

I do not have access to the transfer ID of the device
The first seller has lost the information registered on the site and I only have access to the serial number of the device.

maniacintosh81

If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process.

Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

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