Native Access is just terrible.

If you have a specific problem with Native Access then please supply all necessary information including computer type , OS version , Native Access version and any other info that might be of help including error messages, an eventual screenshot of problem and what you have done to troubleshoot so far. Or alternatively contact N.I. Native Access and Installation Support right away instead.

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care