Hey guys, what's up!
This is the first time I met the problem. I just upgrade KOMPLETE 14 from Standard to Ultimate. So I ran Native Access to intall new availables. Everythings went well until "Piano Colors". Error message prompted "Update failed: Can't uninstall previous verrsion of Piano Colors". I followed the guidance of "knowlege base", as I had done many times before, to execute NI Uninstall RegTool in order to remove "Piano Color" from the product list. However, "Piano Color" doesn't show up in the list (fig.1) . Actually, not only Piano Color but also next new instruments behave the same (fig.2). I couldn't proceed the Native Access installations. Please help me. Thanks!