no download link in Native access

Laplie22
Laplie22 Member Posts: 5 Newcomer
edited October 22 in Native Access

Hello ,

I bought on your site Monark and FM8
I can't find these products in ACESS to download.
can you help me?
see attachments .
Sincerely

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Denis

Best Answer

Answers

  • PK The DJ
    PK The DJ Member Posts: 1,939 Expert

    You're still using Windows 7 (according to your profile)? Looks like an old version of Native Access too.

    Also not a good idea to post an image of your serial numbers….

  • Laplie22
    Laplie22 Member Posts: 5 Newcomer

    oui , les numéros de série ce n’était pas prévu, c’est une erreur mais je n’arrive pas à supprimer ou modifier le message .

  • D-One
    D-One Moderator Posts: 3,580 mod
    edited June 22

    I removed images with serial numbers.

    As for you problem, have you added those serials inside Native Access? You ancient look ancient.

  • Laplie22
    Laplie22 Member Posts: 5 Newcomer
    edited June 22

    Q: Translation inserted by Moderator (translation by DeepL)

    Thank you for removing the serial numbers.

    I've made some progress.

    Now the uninstalled softwares ( Monark and FM8 ) appear but the download doesn't work.

    As I have Windows 7, I installed Native Access 1.14.1 as recommended on the NI site.

    I continue to search without success,

    merci de votre aide

    Denis

    Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

    Capture5.JPG

  • Laplie22
    Laplie22 Member Posts: 5 Newcomer
    edited June 22

    for your information, I also followed the following procedure

    https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error

  • PoorFellow
    PoorFellow Moderator Posts: 4,919 mod
    edited June 23 Answer ✓
    https://community.native-instruments.com/discussion/comment/161274#Comment_161274

    Some downloads require Native Access 3.xx to either appear or to download, also some downloads will not appear if they are not compatible with your OS. I do not know the specifics in general with respect to what will download with what N.A. on what OS , if you want to know you will have to ask N.I. Native Access and Installation Support who are also those to ask if you need legacy installers that require download links that are not normally listed publicly.

    Present version of FM8 (1.4.4 ?) clearly says : SYSTEM REQUIREMENTS : macOS 11, 12 or 13 (latest update) , Windows 10 or 11 (64-bit, latest Service Pack)

    You can see the software compatibility for Windows 7 here. Specifically then FM8 is not compatible with Windows 7 above FM8 version 1.4.1 which you can find at least in 32 bit version here.

    Monark says to be for use with : Free REAKTOR PLAYER or REAKTOR (both latest version). (N.I. Native Access and Installation Support might have links for an installer to an old version that will work with Windows 7)

  • Laplie22
    Laplie22 Member Posts: 5 Newcomer
    edited June 23

    Hello

    Thank you for the detailed information. I will keep you posted on the progress of the installation.

    Sincerely

    Denis

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