Is Native Access Broken?

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niCKed
niCKed Member Posts: 11 Member
edited October 2024 in Native Access

Recently this app has been nothing but trouble. It gives you zero feedback on what it is doing! Updates? No progress bar or even an indication that it is downloading anything. Asks for Login every single time it is opened (used to just stay logged in to it). And 9 times out of 10 it simply fails to log on - you just sit there looking at it wondering if it is even doing anything! This really is very poor. Please fix it!

Comments

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru

    You might actually get some help if you included

    1. what computer and OS version you're using
    2. what version of Native Access are you using
  • niCKed
    niCKed Member Posts: 11 Member

    Thanks for the reply. Have already tried the NI support chat, to no avail (never get an answer to anything on that!)

    NI Access 3.11.1

    Window 11

    My point is that compared to how Access used to work it is very poor. And I am sure there will be many that agree. It just does not work consistently and faithfully.

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru

    I'm on Windows 10 and have had nothing but great results from Native Access 3.11.1. Even the ones before that really never affected me, but they did affect a number of Mac users. I will say it works a little differently than previous versions, but it's been easy for me to adapt to and performs perfectly in my setup.

    I think one thing that made a big difference in my experience is understanding early on that this version of Native Access was built to the new VST3 standard, so rather than get caught up in the confusion of different VST architectures and procedural aspects, I converted everything and got rid of all my older Kontakt and Komplete Kontrol versions and concentrated only on the new platform, current Kontakt and KK versions and updated libraries, and I think it paid off by not having to muck around in all the confusion of the transition.

  • Mark Oxley
    Mark Oxley Member Posts: 376 Pro

    Theres been a lot of reported bugs with NA which seems to affect many users in different ways. NI themselves recently wrote a thread in the forum admitting to this and have said that it's not good enough and have said their priority is to address these problems focusing on making it much more reliable.

    I'm also using windows 11 and the last update made NA totally unusable for me. I managed to get it up and running again by following steps provided by a member (not a NI employee) of this forum.

    So again I say, please stop forcing updates on me and give me an option to turn off auto updates.

  • Jojo123
    Jojo123 Member Posts: 405 Pro

    "please stop forcing updates on me and give me an option to turn off auto updates."

    INDEED! I hope everyone pushes back on this insidious requirement which essentially takes over our computers.

  • niCKed
    niCKed Member Posts: 11 Member

    Finally it worked - after I downloaded NA and reinstalled for the 5th time.! Managed to update everything and even got Komplete Kontrol working after months of not using it (because it would hang while running the plugin scanner). I have no idea why it is working now and didn't work before - but I will take the win and put it down to luck!

    I agree with others here - NO to auto-updates. Other professional software I use (such as AVID and Premiere) allow me to stick with whichever version I find to be the most stable on my system.

  • niCKed
    niCKed Member Posts: 11 Member

    Oh - and thank you everyone who left me a comment!

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    https://community.native-instruments.com/discussion/comment/159406#Comment_159406

    I'm happy that issue has been resolved niCKed, thank for opening this discussion and I will make sure that I share the inputs shared in this discussion with our team to optimize our services☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Hey jojo123, I will make sure that I share your thoughts with our team about this subject, thank you for your input☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    https://community.native-instruments.com/discussion/comment/159319#Comment_159319

    Thanks for your input Mark, I will make sure, that I bring this subject up with our team to discuss.

    Thank you bringing this subject up☺️

  • Jojo123
    Jojo123 Member Posts: 405 Pro
    https://community.native-instruments.com/discussion/comment/159574#Comment_159574

    Thankyou!!

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Anytime Jojo123, I'm happy that I could help☺️

This discussion has been closed.
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