Error Message when trying to download Kontakt Factory Library 2

My reason for holding back a response were that due to a number of issues reported with N.A. then I were not really sure what to suggest. But you could try to sort reset things.

For someone wanting help then you are not giving the needed basic information such as computer type and OS version , but I will go with Windows 11 as your profile suggests.

The below might not be enough especially if there is yet a problem with the N.A. version used but try this first :

Try this:

First then look in Native Access what is your download location in N.A. , and what is your Content location

then exit Native Access

Then in both download and content location remove/delete the Kontakt Factory Library 2 reference

Then uninstall Native Access from your computer using Windows uninstall.

Delete the Kontakt Factory Library 2 XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

Delete the Native Access XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

Delete the Native Access directory (if still there) from :  %AppData%\Native Instruments

Delete the Native Access directory (if still there) from %ProgramFiles%\Native Instruments

Delete the Kontakt Factory Library 2 from %ProgramFiles%\Common Files\Native Instruments

Delete the Kontakt Factory Library 2 from C:\Users\Public\Documents\Native Instruments\installed_products

Delete the Native Access from C:\Users\Public\Documents\Native Instruments\

Run the N.I. reg tool to remove and delete the Kontakt Factory Library 2 and if there Native Access

Then download N.A. and run installer as an Admin and allow it to do it's setup.

If the above doesn't help then I am willing to give it yet a (similar) expanded go or you can contact N.I. Native Access and Installation Support (you can also just contact N.I. Native Access and Installation Support now.)

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care