Cannot log into Native Access

duffs200
duffs200 Member Posts: 16 Member
edited October 2024 in Native Access

I cannot log into Native Access. I have a new Macbook M3 Max, Sonoma 14.3

I have tried deleting native access, restarting. I tried chat support, they told me to delete nativeaccess.xll and click the "refresh" button don't see a "refresh" button but did delete the folder and try again. They pawned me off to "email support"

I can't believe you can spend 5 thousand dollars on a product with a company and they can't give you immediate support. Very disappointing.

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Answers

  • duffs200
    duffs200 Member Posts: 16 Member

    I have given "full disk access" to native access and NTKDaemon. No luck

  • PoorFellow
    PoorFellow Moderator Posts: 5,159 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/153635#Comment_153635

    ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

    Also , just to see if it makes any difference then you could try the NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google) , should it help then do not let N.A. update itself.

    Also check if e.g. the N.A. Helper is correctly installed :

    Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

    Native Access Error Message: "Installation Failed" (Mac)

    Native Access Freezes on “Installing Dependencies“ at Startup

    Else if everything appear to be in order then you will have to work with support to fix it.

  • duffs200
    duffs200 Member Posts: 16 Member

    Yeah I downloaded an older version of native access and was able to update everything. But now the updates don't work. Went back to an old version of maschine and that works. But no kontact or komplete kontrol. Horrifying experience

  • PoorFellow
    PoorFellow Moderator Posts: 5,159 mod
    https://community.native-instruments.com/discussion/comment/153805#Comment_153805

    that works. But no kontact or komplete kontrol.

    You did not specify neither Kontakt nor Komplete Kontrol versions but for what it is worth then here are some links to some previous versions :

    KONTAKT 7.9.0 PC & Mac

    Komplete Kontrol 2.9.6 - Last VST2 supported version

    Komplete Kontrol 3.1.0

  • duffs200
    duffs200 Member Posts: 16 Member

    Thank you for your help. Komplete Kontrol now works but I'm still having trouble with Kontact, Is there maybe and older version of Kontact to download?

  • duffs200
    duffs200 Member Posts: 16 Member

    Older than 7.9 I currently have Kontact 7.9 and it will not open in pro tools. Only stand alone.

  • duffs200
    duffs200 Member Posts: 16 Member

    I just installed 7.4 and it's working

  • PoorFellow
    PoorFellow Moderator Posts: 5,159 mod
    edited May 2024
    https://community.native-instruments.com/discussion/comment/153815#Comment_153815

    Mac: Kontakt_7_760_Mac_dmg

    Please notice that some libraries or updated libraries may require 'newest version of Kontakt' whatever version that may define.

  • duffs200
    duffs200 Member Posts: 16 Member

    Yeah sure enough…. many libraries don't work. Wow how frustrating, just when I thought I could work on music after 3 days of trying to figure out problems…..

  • Zekel
    Zekel Member Posts: 1 Newcomer

    While I am not sure that my issue is the same as duffs200s', it also has to do with not being unable to log into Native Access. I hadn't logged into Native Access for some months since the Kontakt compatible libraries I was getting didn't need it (no S/Ns), or they were libs with their own players. Now with S/N libraries that need NA registration, I can't get in.

    I have Mac OS 10.15.7 and Native Access 1.14.1.156. What I think must be my Native ID, does not work for Native Access. When I first was unable to log into NA, I reset the password by clicking on "forgot your password" (not by clicking on "Create a Native ID Account"), and that reset gets me into the NI site, but not into Native Access. So I tried creating that Native ID Account, but got the error "that ID already exists". What am I missing here?

    I use Kontakt 5.8.1 (R43) and my new libraries and all others are compatible with it. I appreciate any thoughts regarding any known version incompatibilities, or a required Native Access update compatible with Mac OS 10.15.7, etc. Or if anyone knows of any issues with the move to the one ID for both NI and NA. Thanks in advance for your thoughts!

  • PoorFellow
    PoorFellow Moderator Posts: 5,159 mod
    https://community.native-instruments.com/discussion/comment/153890#Comment_153890

    Sorry that I have not been of better help , but while we apparently got the "cannot log into Native Access" sort of semi-fixed then the issue sort switched mid way to include both Kontakt and Komplete Kontrol.

    Also then we are all in the hands of N.I. and it's latest version of the apps and on top of that can add that you are also depending on Apple and their latest Sonoma generated issue (which are most likely going to be introducing problems right up until next OS upgrade). So in the end then I can only assist so much and you simply have to work with support N.I. (and Apple ?) to try to fix whatever problems that there is. The forum is mainly for "user helping user".

  • duffs200
    duffs200 Member Posts: 16 Member

    I've actually been able to update everything now. However when I try to use some kontact libraries within maschine it says "I need to update to the latest version" I actually finally have the latest version.

    Screenshot 2024-05-14 at 4.48.27 PM.png

  • duffs200
    duffs200 Member Posts: 16 Member

    You have been helpful, thank you. The workaround I have found for now is to load kontact into maschine and then look for the library within Kontakt, within maschine. If I look for the library in Maschine, it is broken and says I need the latest version of Kontakt which I have.

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