Leaving the N I Chat Assistant

LX World
LX World Member Posts: 47 Member
edited October 2024 in Native Access

Anyone know how to quit the chat?

Comments

  • LX World
    LX World Member Posts: 47 Member

    I am still looking for a reply

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    edited May 2024

    I understand what you are looking for. The chat appear to save previous conversation and list it when you return.

    There appear to be no way to 'quit chat' . You could try by closing all browser pages related to the N.I. site and then clear the cookies in browser for both zendesk.com and native-instruments.com . But even if it should work then it will most likely require you to re-enter your password in the browser when returning so make sure that you have your log-in credentials ready if you decide to test to see if it works (I have to many tabs open here to be bothered to test right now!)

  • LX World
    LX World Member Posts: 47 Member
    edited May 2024

    There is no way to restart the chat. The methods you describe do not work. I have tried multiple browsers. They clearly don't want to engage.

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod

    Hmmm , strange , yesterday I checked then I had same experience that you have. Today when I open the chat interface then all the old stuff has gone.

    But I will ask if @Matt_NI could you please take a look at if this is something that needs to be improved (if has not just been improved already ?). Problem , at least up until now , have been that there has been no way to reset conversation in the chat when in AI chat mode. Ought there not be an option to sort of reset conversation / start over as long as in AI chat mode , while maybe not same option when in chat with a human support agent ? (if afraid abuse then perhaps limit how often interface / AI chat can be reset ? )

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