Native access just stuck on loading instruments. Tried the privacy full access - no joy. How do I get a refund?
If you want a refund then that it handled by N.I. Purchase Support , otherwise then try the below advice :
First please delete the User Registry entries of Native Access and the NTKDaemon:
Next please clear the Native Access cache by deleting the following folders:
First please clear the Native Access cache by deleting the following folders:
Next please delete the UserUser plist of Native Access and the NTKDaemon:
If the above doesn't help then please contact N.I. Native Access and Installation Support
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here
After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.