Activation?

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jyooonsang
jyooonsang Member Posts: 2 Newcomer
edited October 2024 in Kontakt

Hey there!

So I suddenly came across this upon opening an existing project loaded with Kontakt. I reinstalled native access, and once logging back in I noticed most of the instruments I've purchased (rather gotten from our school's bundle serial number) have disappeared..

I attached the screenshot below for what appears whenever I open up Kontakt, and native access. I have a Macbook laptop with m1 chip.

Thank you for the time!

Screenshot 2024-04-27 at 12.47.44 AM.png Screenshot 2024-04-27 at 12.48.15 AM.png
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Comments

  • Milos
    Milos Member Posts: 2,021 Guru

    Hmm...

    This is a bit dumb question I'm about to ask, but when you reinstalled Native Access, did you try inserting that same serial number again?

    If you didn't, try it now.

    Maybe it will help you unlock the full version again.

    If it doesn't, @Jeremy_NI will help you then!

    Let me know if it worked, good sir!

  • PoorFellow
    PoorFellow Moderator Posts: 7,368 mod
    https://community.native-instruments.com/discussion/29338/activation

    You could try Jeremy_NI's latest 'invention' :

    Quote Jeremy_NI :

    It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

    In this example it is missing the Kontakt 7 entries, please try the following:

    Delete the Native Access.xml in the following location and restart your computer and open NA

    Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    Repeat until the missing products reappear/the products in demo recognise their activation again.

    If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

    NativeAccess.xml.zip

    Open Kontakt, are all your products showing?

    Let us know if that fixed it.

  • jyooonsang
    jyooonsang Member Posts: 2 Newcomer

    Thanks for the reply. I've already attempted reinstalling and inputting the serial number and it hasn't worked.. the instruments missing in the native access app does show in the original file though..

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @jyooonsang Please get in touch with our support specialists here: https://bit.ly/NI_support_NA

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