New S4Mk3 / 7 problems out of the box

Bought a new S4 after 5-6 years with my old one.

Left HotCue 1 works 30% of the times.

4 gains and 2 pitch controls, not calibrated right. 0db is at "1 o clock".

(latest traktor, firmware, controller manager)

Traktor lacks and disappoints us for a few years, and now the hardware also?

Im a Traktor fan for maaany years, but NI makes it so difficult to keep supporting them.

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Traktor Pro 3

S4 MK3

Comments

If it is a new unit it is under warranty.

You should raise a ticket. I had problems with my new S4 MK3 and NI replaced it in between 5 days.

Btw: You can calibrate the controller in Traktor.

Pitch control in relative or in absolute mode?

As suggested bu Toxicaudio then you should contact N.I. Hardware Support

https://community.native-instruments.com/discussion/comment/146600#Comment_146600

The reseller here in Greece is talking about repairing it and not replacing. Because the unit is working, and "has only some little problems"....
You cannot calibrate gain and pitch.
There hasnt anything to do with relative or absolute mode. Its about hardware problems and not software.

If you just bought it you should take it back to the seller and demand a refund or replacement. It's their responsibility to provide you with working goods.

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