things i own show up in subscriptions

SFM.MP3
SFM.MP3 Member Posts: 9 Newcomer
edited October 22 in Native Access

things I own show up in subscriptions what do I do?

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Answers

  • mykejb
    mykejb Moderator Posts: 1,781 mod
    Answer ✓

    Can you explain more? If you mean you cancelled a subscription and your purchased plugins don't work anymore you need to put in a support ticket as that is a known problem. This is the support page - Native Access – Native Instruments (native-instruments.com)

  • SFM.MP3
    SFM.MP3 Member Posts: 9 Newcomer

    sorta i have a few plugins i own that dont show up in my subscription I have tried support no reply.....

  • mykejb
    mykejb Moderator Posts: 1,781 mod

    It may take a day or so for them to get back to you. If you post your ticket number here @Jeremy_NI can probably take a look. Post only the ticket number, not any personal details like email address etc.

  • PK The DJ
    PK The DJ Member Posts: 1,938 Expert

    @SFM.MP3 Your second comment contradicts the first one.

    If owned products don't show in subscriptions (your latest comment), that's the way it should be.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @SFM.MP3 My colleague already got back to you this morning.

  • SFM.MP3
    SFM.MP3 Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/143340#Comment_143340

    oh my god, you are right I'm sorry, it has been a long day trying to figure this stuff out but as a correction.

    *I have plugins that show up in subscriptions that should not be there. I have gotten a reply back from support and offered a solution. sadly it doesn't look good.

  • PK The DJ
    PK The DJ Member Posts: 1,938 Expert

    Assuming you installed these plugins when you subscribed, now that you own them, they should work because you're licensed to use them. Is that not the case?

  • SFM.MP3
    SFM.MP3 Member Posts: 9 Newcomer

    sadly no, I had them before the subscription was even a thing to Native i subscribed back in 2022 Dec and just now running into these issues.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @SFM.MP3 There has been issues regarding subscriptions and cancelled subscriptions? If the solutions provided by my colleagues did not work, please let them know so they can troubleshoot further.

  • PK The DJ
    PK The DJ Member Posts: 1,938 Expert

    @SFM.MP3 Maybe I'm missing something, but if they've already been purchased and installed, what are the issues?

  • SFM.MP3
    SFM.MP3 Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/143387#Comment_143387

    That's the issue i can download them but they won't activate. IDK what happened but the other day i opened a project and it was off went through the plugins and found it was RAUM, and Replika told me my subscription needed to be activated which brings me here today...

  • SFM.MP3
    SFM.MP3 Member Posts: 9 Newcomer

    @Jeremy_NI okay i will let them know thanks again!

  • PK The DJ
    PK The DJ Member Posts: 1,938 Expert

    Have you tried the XML file deleting method mentioned hereabouts?

  • SFM.MP3
    SFM.MP3 Member Posts: 9 Newcomer
    Answer ✓

    @PK The DJ yeah i did and the ras3 folder method i gave in and made a new account and that solved it.

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