In June 2023, I subscribed to Komplete NOW. A month later, I cancelled it, and I bought Komplete 14 Standard as well as a bunch of individual products (like "Duets" and "Alicia's Keys"). Everything was working fine.
Two days ago (about 8 months after Komplete NOW's cancellation and the purchase of those individual plugins), all of a sudden, while I'm finalizing a mix, I stop hearing the "Duets" instrument. I go into the plugin and it is asking me to Activate it (see attached image).
I go into Native Access, and I see that the Status of "Duets", "Alicia's Keys", and a bunch of other items are "Cancelled", and no matter what I do, I can't get them to activate again. I tried uninstalling and reinstalling them, updated Native Access, added their serial numbers again... Nothing is working.
The weirdest part is that it's not affecting all the products that are included in Komplete NOW (that I now own either individually or as part of Komplete 14 Standard); it's just random. (See screenshots).
The products that have a "Cancelled" status are: Alicia's Keys, Battery Now Library, Duets, Feel It, Guitar Rig 7 LE, Homage, Now, Replika, and Rudiments.
Everything else I own in common with Komplete NOW is not Cancelled.
Any help would be immensely appreciated. I tried contacting their support and they replied with "Duets is not included in Komplete 14 Standard", even though I clearly said that I purchased Duets on its own...
Thanks,
Daniel