Hello, Native Access version 3.9.0 does not work on my MAC.

Rach · 2024-03-07T19:05:36+00:00

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Rach

Hi, I've just updated Native Access and unfortunately it won't open on my Mac OS BIG SUR 11.6.5.

I also have the KOMPLETE 14 COLLECTORS EDITION version. Does anyone have any ideas?

I've installed it again, but it still won't open: "Native Access quit unexpectedly".

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Joe D.

Installing and overwrite the updated version (132mb) with the old (136mb) worked!!!

if you need the former version, let me know

-joe d.

PoorFellow

@Rach & @Kri5t0ff ,

Quote Jeremy_NI : Here's a version of Native Access 3.8.0 in the meantime: NATIVE ACCESS 3.8.0

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Joe D.

got the same issue here.... Big Sur ... the update crashed NI Access ... no re-installation possible ...

Joe D.

Installing and overwrite the updated version (132mb) with the old (136mb) worked!!!

if you need the former version, let me know

-joe d.

Rach

https://community.native-instruments.com/discussion/comment/138784#Comment_138784

Hello thank you. Yes please can you send it ?

Kri5t0ff

https://community.native-instruments.com/discussion/comment/138784#Comment_138784

can you send this to me too please?

Rach

https://community.native-instruments.com/discussion/comment/139903#Comment_139903

Hello I’m steel waiting for it too. 👍🏼

PoorFellow

@Rach & @Kri5t0ff ,

Quote Jeremy_NI : Here's a version of Native Access 3.8.0 in the meantime: NATIVE ACCESS 3.8.0

bob909

hi there,

i got the same problem, i just bought a new library

and before installing it it asked me to update to 3.9..

and then nothing, no opening,so no access to my new library...

is anybody can send me a 3.8.0 too ? cause it seems that @PoorFellow 's link is over..

and let me know @Rach @Kri5t0ff if it worked..

thank you

PoorFellow

https://community.native-instruments.com/discussion/comment/139959#Comment_139959

Link ought to work still if not having been downloaded too many times today. But problem could be that you do either not use a compatible browser or you do not notice that the site may start to zip download and show that in lower right corner, and it may take minutes to just do that ! Else you might have the possibility to copy download to own Google drive if Google logged in . but I am not sure if that is possible with this type of download !

Otherwise you can get the download on Mac Download Informer , but I can not guarantee that the download there is safe !

bob909

@PoorFellow thank you so much

everything's fine it works..

Many many thanks you saved my daytime 😉

Rach

@PoorFellow

Thank you very much! It works for me too.

All is well now. Unfortunately, I have a lot of libraries that don't work with this old version, but I'll wait for the new native access. 👍🏼

bodoblockmann

Q: Translation inserted by Moderator (translation by DeepL)

Hi, I have the same problem on 3 Macs with Big Sur 11.7.10. Same thing on all 3 computers: The old Native Access (NA) app (which I keep having to restore from Time Machine) updates itself to the buggy version. I've tried everything the support website recommends (there are ridiculous contradictions between the German questions and the English translations), but nothing helps, not even full disk access. There were also similar problems with an earlier version of NA, but they were then fixed by NI, now they don't do anything. If I had a lib that depended on NA 3.9, I would convert.

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Rach

https://community.native-instruments.com/discussion/comment/140107#Comment_140107

Hi, sorry to hear that. We all have the same problem. It's strange that you have an automatic update to the new version. I uninstalled the faulty version and reinstalled the old one and NA works except for certain libraries. I hope NI will fix this bug soon, given the price we're paying.

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