Cannot see purchase in Native Access

thebard2903 · February 2024

Its been nearly 2 weeks and I still cannot see my purchase "Session Percussionist" available for download in Native Access.

I even tried to add the serial number manually, which the system accepts, but it does not appear in the “not installed” list.

PoorFellow · February 2024

What is your OS and computer type ?

Please check on your account that product is on list of already activated else must be activated in Native Access add serial : https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

Are you using newest version of Native Access for your OS ? Have you tried something simple like log out of Native Access , reboot and log-in again ? Also , try running Native Access as an Admin !

Else try resetting the Native Access Reset the XML file , section 8 here : My Product is Missing in Native Access : https://support.native-instruments.com/hc/en-us/articles/360000166958-My-Product-is-Missing-in-Native-Access

thebard2903 · February 2024

Thanks for your suggestions:

The product is on the list of already activated
I am using the latest version of Native Access on my Windows machine
I have tried running Native Access as admin
I tried resetting the XML file

Unfortunately none of this worked.

Interestingly when I read the XML file in notepad I can see an entry for Session Percussionist.

PoorFellow · February 2024

https://community.native-instruments.com/discussion/comment/136352#Comment_136352

I am sorry , then my only suggestion is that you ask N.I. Native Access support..

Native Access has feature where it hides products that are not compatible with your OS but I myself fail to see how that could be the case here.

Feel free to shat the resolution to your issue if you feel like it when it has been fixed !

Cannot see purchase in Native Access

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