Komplete Kontrol S61 Mk2 Left screen is Whited out.

Just purchased A new Komplete Kontrol 4-24-23(Old one had a crash)upon setting up new computer and plugging in I noticed that the left screen ish whited out. is this a setting that can be adjusted or is it a Defect? that needs to be sent back for replacement?

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Accepted answers

LostInFoundation

It looks a lot like a defect.

Before sending it back, Try anyway to update its firmware and install its drivers to see if the problem is solved

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

RedwardMc

Send it back

JesterMgee

Pretty sure that one is a hardware fault, nothing in firmware would fix that. Best contact support direct or if you p;urchased from a local store, take it back for exchange.

PoorFellow

https://community.native-instruments.com/discussion/comment/135203#Comment_135203

Thanks , that so incredibly funny , I didn't notice , I usually do check everything for date , but your participation made me just scroll up and I didn't notice the date on the post above then one that you responded to , I better edit my response in order to not have the person be tagged for no good reason.

Thank you !

All comments

LostInFoundation

It looks a lot like a defect.

Before sending it back, Try anyway to update its firmware and install its drivers to see if the problem is solved

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

uhrl

Thanks for the info. Just purchased all new Computer and hard drives so I did fresh install on everything from Native Access ("Witch keeps everything Update") or should). Also there is no Script in the control editor For The Komplete Kontrol s61 Mk2. I've never been able to connect either of my Komplete Kontrol Keyboard A or S series to the control editor. however the scrip editor pick up Jam and Maschine MK3. Also the Firmware updater has everything as being the latest and up to date firmware.

RedwardMc

Send it back

LostInFoundation

https://community.native-instruments.com/discussion/comment/68147#Comment_68147

Where are the keyboards plugged in ? Directly in the computer usb or in an usb hub? In this case, are the Maschines connected in the same hub?

I would try keyboards directly in computer and see if Controller editor pick them.

And if you have all the hardwares in one hub (like I do) sometimes it happens one of them can’t be seen (probably they ask for too much power all together, even with powered hubs).

What works for me in this case is unplugging the hub power cable (or in my case also the usb, since it’s detachable) and plugging it back in. Or unplugging one of the working hardwares and see if the other gets picked up and then replugging in.

But as I said, firstly to rule out the keyboards malfunctioning, try to plug them directly into the computer (since in my case they are not turning on, not “turning on but with one screen white”, which sounds like a defect).

I suggest this further steps cause now you also say that Controller Editor is not picking them up, and you talk about 2 keyboards (possible that they both have same defect?)

JesterMgee

Pretty sure that one is a hardware fault, nothing in firmware would fix that. Best contact support direct or if you p;urchased from a local store, take it back for exchange.

uhrl

Philipp P. @ NI
Today at 07:58
Thanks for reaching out to us, Nathen.
Can you please carry out the steps in the following guide:
My Native Instruments Hardware Device is Not Recognized
My KOMPLETE KONTROL Keyboard Does Not Start
Let me know if you can make the Komplete Kontrol keyboard work.
If not, would it be possible for you to check the device with another computer?
This is the quickest way for us to determine whether there is a fault with the device, or whether it is caused by your system and will really speed up the troubleshooting process.
Best regards,
Philipp P. @ NI

Im trying make a return and this is what I get.

squalley

I have the same issue but on the right screen. I’ve tried everything in this thread… even using different computers and my M2 iPad Pro. With an adapter, without an adapter. Nothing changes 😔

JesterMgee

Hardware issue...

PoorFellow

Oops , I made a mistake answering to an (far too) old post !

Thank you to JesterMGee for notifying me !

JesterMgee

https://community.native-instruments.com/discussion/comment/135179#Comment_135179

That post was from a year ago...

PoorFellow

https://community.native-instruments.com/discussion/comment/135203#Comment_135203

Thank you !

dr1ftw00d

I have a KOMPLETE KONTROL S61 MK2 and after doing a fw update both screens I noticed were whited out. I thought that was normal but now Im trying to use Komplete Kontrol the white screens do not change. So how in hell am I supposed to get this fixed? I bought it a few years ago, only just done the fw update.

PoorFellow

https://community.native-instruments.com/discussion/comment/144897#Comment_144897

Sounds to me as if you have to contact N.I. Hardware Support , hopefully your keyboard is still under warranty ?

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