komplete s series mk3 can't get back from DAW mode?

Are you stuck on DAW mode even when on a track with Komplete Kontrol loaded? If you move onto a track without KK loaded and switch to DAW mode you need to move back onto a KK track at which point the Plugin/Browse buttons will light up again. You can switch back to MIDI mode by pushing Shift and the Settings/MIDI button.

One gotcha with Cubase is that when you're in plugin mode you move between tracks by pushing the 4-way up and down. In DAW mode you have to push it left and right.

Quote : "Can I Snail Mail Head office ??"

This is me 'speaking' from personal experience. If there is an address on a company then you can always try to snail mail what ever company address , in fact I am once again going to snail mail a very well known company one of these days I think because they act extremely poor and especially in customer service (making N.I. shine and look like saints). Question when writing snail mail to a company always is if your snail mail will ever reach the right desk in the company (in huge companies there, at least traditionally, are secretaries , junior executives and what not that will sort and take care of incoming not to waste the time of executives unnecessary) and even if should your snail mail reach the right desk of someone actually in real charge of anything then you still can not be sure that you will actually get any answer anyway , and that is for a number of reasons. Me being 'a self-made IT troubleshooter' as the Moderator list mention says then I myself am a person with rather extreme experience in these matters. But I neither can nor will share personal experiences here nor will I advice you in any details neither here nor in private.

Your frustration is very understandable when you have bought something that do not work as expected out of the box. But the only thing I can really advice you to do here is to check if Jeremy_NI (N.I. Employee forum customer care person) have something to add or advice when he comes back the 26th of February or there about , so try tagging Jeremy_NI at that date in a polite message ! Please notice though that Jeremy_NI is going to be absolutely swamped in work when returning since he has been gone for some weeks !

I do not work for Native Instruments and any opinions expressed and advice given is my own personal opinions and advice !

Best wishes !

Yeah , 'I hear you' , it can be so frustrating to be in the 'receiving end' of stuff and feeling that you got some really good constructive feedback to give that could make things a lot better for all of us ! I doubt very much that your feedback would find it's way to anybody N.I. per snail mail , but I could be wrong who knows for sure ? certainly not I !

However in my experience then the best way to get in contact with people from N.I. is by participating in the discussions that are sometimes taking place when announcing some things or as invitations to regular discussions on topics. Also , more N.I. employees are attending the forum regularly , but these are busy people and even if and when they want to say or do something then they can not always because of e.g Non Disclosure Agreements not only to N.I. but also because of /if working with external companies ! But there are more people to do with N.I: Product Management that are participating in this forum. So I personally think that these people actually care about the products that they are making ! When , if you spot them then you of course could try to contact the person in a PM but both again these are very busy people and also I would be extremely presumptuous if I thought it my place to put them to work by telling other people to write them PMs !