Why do i not get any (autoresponder)email from customer support?

misterl
misterl Member Posts: 2 Newcomer
edited October 2024 in Native Access
I`ve bought a maschine+, a B-Stock from Thomann in Germany. The previous buyer activated the license but forgot to remove it before sending it back. I already opend 3 support tickets but never got any response from NI. I need NI to transfer the license. Could you help me @Jeremy_NI please?
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Best Answers

  • Andreas_NI
    Andreas_NI Customer Care Posts: 33 mod
    Answer ✓

    Hi MisterL,

    I just had a look and I can see that your 3 requests are from this past weekend, please note that we do not work on the weekends, I am sure the team will get to your request as soon as possible and you will receive a response in a timely manner

  • lord-carlos
    lord-carlos Member Posts: 4,114 Expert
    Answer ✓

    When did you open the support tickets?

    Keep in mind it was just weekend, if you opened them up Friday barely a work day has gone.

Answers

  • Andreas_NI
    Andreas_NI Customer Care Posts: 33 mod
    Answer ✓

    Hi MisterL,

    I just had a look and I can see that your 3 requests are from this past weekend, please note that we do not work on the weekends, I am sure the team will get to your request as soon as possible and you will receive a response in a timely manner

  • lord-carlos
    lord-carlos Member Posts: 4,114 Expert
    Answer ✓

    When did you open the support tickets?

    Keep in mind it was just weekend, if you opened them up Friday barely a work day has gone.

  • misterl
    misterl Member Posts: 2 Newcomer
    Thanks for your immediate rsponse guys. I was wondering what's going on, since i got no autoresponder/ verification that I managed to successfully open a ticket regarding my case.
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