Help! Guitar Rig 6 crashes Logic and Ableton whenever I close the Plug-in window

Eptiar
Eptiar Member Posts: 5 Newcomer
edited October 2024 in Guitar Rig & FX

As you can see by the title, Guitar Rig 6 keeps crashing my DAW's whenever I close the plug-in window. I've done everything I could think of and find online but nothing seems to work. For context, Guitar Rig 5 doesn't have the same issue. It works perfectly. I'm running the latest version of Ableton, the latest version of Logic, and Mac OS Sonoma 14.2.1.


Is anyone able to help or offer some advice?

Thanks!

Best Answer

  • Eddie_NI
    Eddie_NI Product Team Posts: 357 mod
    Answer ✓

    Hi @Eptiar ,

    this is a very unfortunate situation. Guitar Rig 6 is not fully compatible with macOS Sonoma. We recently released Guitar Rig 7.0.2, which brings full macOS Sonoma compatibility. Sadly it's not feasible to adapt Guitar Rig 6 in the same way.

Answers

  • Milos
    Milos Member Posts: 2,020 Guru

    Maybe these advices from the screenshot can help.

    image.png

    Let me know if it helped.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    @Eptiar If you go in the preferences of Guitar RIg 6 and untick the "Enable Usage Data Tracking" box, does it fix the issue?

    Screenshot 2024-01-16 at 11.19.32.png


  • Eptiar
    Eptiar Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/125916#Comment_125916

    Thanks for the help but no luck. My Ableton is as up-to-date as can be, same with my OS, my soundcard is up to date and so is Guitar Rig. I also just updated my graphics card but no luck. I've reinstalled Guitar Rig, 3 or 4 times now too and made sure to restart my computer each time.

  • Milos
    Milos Member Posts: 2,020 Guru

    Did you try Jeremy's advice then?

    How did it go?

  • Eptiar
    Eptiar Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/125927#Comment_125927

    Hey! Thanks for the tip but it's still not working unfortunately

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    Have youi tried these steps already? Guitar Rig Crashes at Startup

  • Eptiar
    Eptiar Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/125975#Comment_125975

    Yeah and I just tried them again to double check and still no luck

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    @Eptiar Ok, I've contacted you by email, my colleagues will need to have a look in your system. Let's hope it's not a Sonoma compatibility issue!

  • Eddie_NI
    Eddie_NI Product Team Posts: 357 mod
    Answer ✓

    Hi @Eptiar ,

    this is a very unfortunate situation. Guitar Rig 6 is not fully compatible with macOS Sonoma. We recently released Guitar Rig 7.0.2, which brings full macOS Sonoma compatibility. Sadly it's not feasible to adapt Guitar Rig 6 in the same way.

  • fizzzel
    fizzzel Member Posts: 1 Newcomer

    I have the same Problem, but I'm on Mac OS Ventura 13.6.1.

    Already tried the same

    These are the lats bits of the Crash Report:

    Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread

    0  libsystem_kernel.dylib             0x7ff8026ff1e2 __pthread_kill + 10

    1  libsystem_pthread.dylib            0x7ff802736ee6 pthread_kill + 263

    2  libsystem_c.dylib                  0x7ff80265db45 abort + 123

    3  libsystem_c.dylib                  0x7ff80265ce5e __assert_rtn + 314

    4  Metal                                 0x10a1849a2 MTLReportFailure.cold.1 + 43

    5  Metal                                 0x10a15ff39 MTLReportFailure + 529

    6  Metal                                 0x10a111531 +[MTLLoader sliceIDForDevice:legacyDriverVersion:airntDriverVersion:] + 199

    7  Metal                                 0x10a0a7bab -[_MTLBinaryArchive legacySerializeToURL:options:error:] + 737

    8  Guitar Rig 6                          0x2c017754c NI_6_5_0::QRhiMetal::pipelineCacheData() + 380

    9  Guitar Rig 6                          0x2bff8e6a5 NI_6_5_0::QRhi::pipelineCacheData() + 21

    10 Guitar Rig 6                          0x2bf6c7a40 NI_6_5_0::QSGRhiSupport::finalizePipelineCache(NI_6_5_0::QRhi*, NI_6_5_0::QQuickGraphicsConfiguration const&) + 272

    11 Guitar Rig 6                          0x2bf6c81d9 NI_6_5_0::QSGRhiSupport::destroyRhi(NI_6_5_0::QRhi*, NI_6_5_0::QQuickGraphicsConfiguration const&) + 41

    Seems like a Metal Graphics issue maybe?

    https://community.native-instruments.com/discussion/comment/126222#Comment_126222

    The Guitar Rig 7 Demo works for me but upgrading to Guitar Rig 7 is not an option for me since its a paid upgrade. I would just like to continue using the software I bought last summer... I mean you're still selling Guitar Rig 6 with Komplete 14 but its not compatible with the newest macOS versions? weird :D

  • petduke
    petduke Member Posts: 2 Newcomer
    The situation is the same with me: I bought Guitar Rig Pro 6 in May 2023 (just 8 months ago) and the solution that NI recommends (to "upgrade" - that means to buy to 7.0 software update for 99 EUR!) is not at all acceptible to me. I also want to continue using the 6.0 version that I bought. And I want to upgrade my Mac to Sonoma as it brings other advantages.
    @Kaiwan_NI or @Matt_N, @Eddie_NI, what is the situation, will there be a Sonoma compatible Guitar Rig 6? Or a free Sonoma update for GR6?
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