Bought kontact 7 should of received two free instruments of my choice but have not

Mike hicks Member Posts: 2 Newcomer

January 2024 edited October 2024 in Kontakt

Not received email to offer two tree instruments

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Best Answer

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  mykejb Moderator Posts: 2,225 mod

  January 2024 Answer ✓

  https://community.native-instruments.com/discussion/comment/121734#Comment_121734

  You can send a support request by going through the forms here - Native Instruments (native-instruments.com)

  -- Mike

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Answers

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  mykejb Moderator Posts: 2,225 mod

  January 2024

  Have you checked your spam/junk folders. Quite a few people have found emails lurking in there. If you've definitely not got anything I'd suggest raising a support ticket.

  -- Mike

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  Mike hicks Member Posts: 2 Newcomer

  January 2024

  Hi thanks for your reply and nothing in my spam or junk and not sure what a support ticket is or how to go about it it’s all new to me thanks

  Mike

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  raphaël_ Member Posts: 31 Helper

  January 2024

  currently in the same state with the voucher for the 12 expansions i should receive.

  in this article https://support.native-instruments.com/hc/de/articles/360000292818 it says, it can take up to 48h hours to receive the mail. so for now i just wait.

  next step would be rechaing out to support

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  mykejb Moderator Posts: 2,225 mod

  January 2024 Answer ✓

  https://community.native-instruments.com/discussion/comment/121734#Comment_121734

  You can send a support request by going through the forms here - Native Instruments (native-instruments.com)

  -- Mike

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