Does the NI Forum Community Culture need a change?

@LostInFoundation , it’s not what you say but HOW you say it. This forum is one of the most liberal forums in regards of how much you can criticise the company, AS LONG AS IT IS BEING DONE IN RESPECTFUL WAY.

If you don’t believe me, go ahead and register at Steinberg and make a post that Cubase is a pile of Bantha’s Poodoo. You will get insta-ban immediately :)

I was extremely critical and vocal in regards of how quickly NI implemented M1 compatibility. I expressed my negative opinion about KK many times. Last time I posted about it, I called it “an abomination of software” :)

So I’m certainly not NI shill and I do not wear rose tinted NI glasses either.

Nobody flagged me, nobody banned me, because I did all that in a respectful way. That’s what is being discussed here, as I see it.

You are basically saying that someone is rude and abusive because software doesn’t work for them and NI should tolerate it for now and work to improve the software and then those people will be nice and all will be roses again…

People need to learn how to control their anger and if they are unwilling, then they should be reprimanded, IMHO.

I hear you, mate. However, people can’t cry about freedom of speech or about being oppressed if they are perma-banned. They can’t post anything anymore, can they? :)))

You are registered at VI-Control, you know how it works there. Forums are private entities, there is no freedom of speech assured.

There's certainly no need to keep someone around whose only mode of communication is abuse. It would still be a mistake to not address valid problems they raise *because of the manner in which they were raised*. if you decline to fix an issue because the person who brought it to your attention was abusive about it, the issue will still be there for everyone else who didn't do anything wrong. doesn't mean that person gets to continue to be a ****** in your living room, obviously.

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the flipside is, it's very easy for people to get the feeling that NI support can get sort of adversarial sometimes, and by that I mean that it feels like they sometimes employ techniques to put the ball back into the reporter's court instead of looking at problems themselves. i also sometimes get the impression that there is a lack of windows PCs at NI HQ, or a lack of expertise with them. also, i've had multiple experiences with support where people did not seem to read the emails correctly, and did not understand the issue (i've also had very good support experiences, but unfortunately it's not a thing that can be added and substracted). in addition, there's an awful lot of triage going on where bugs that are not absolute showstoppers are simply ignored for literal decades. the NI support system has no issue status for unresolved or wontfix, so you get an email that your unresolved issue is now "solved", which is adding insult to injury. it can get very, very frustrating. i don't know if it will help with discussion culture on here, but it's DEFINITELY WORTH FIXING.

the former.

I was commenting on @LostInFoundation's and @Matt_NI's conversation about whether NI's product and support quality had any impact on the tone in the forum.

i don't! :) still, unlike the environmental factors of users, NI product and support quality feels like within the scope of the company to tackle :)

True true.

By the way, I'm not registered on VI-Control. So, if there is a user with the same nickname there, it's either coincidence, or someone is impersonating me. 😉

Probably KVR then. 🙂