Purchasing Issues (Komplete Ultimate 14 Upgrade)

The order is now canceller, not by me...

Now it wont allow me to add the xmas discount.... giving me the "cant apply to discounted" message.... it didnt do that before....

Here is a screenshot of both products selected (both of which previously received the discount when individual, and where if both were selected then 1 received it).... here the £50/$45 is not applied... message in contradiction with previous, and with statements made on site...

Hi,

[Note: This message was written in frustration 'still' and so the tone sounds off, apologies for that]

I was not trying to buy both, I was just demonstrating in 1 picture that it will not apply the £45 discount code to both/either. So rather than a picture for each one, I put them both in 1 basket, if the code had worked then 1 of them / the total would have been discounted - but neither was.

Re: Upgrades, I cannot upgrade from Select (12) to Collectors, only to Ultimate, I have to either Upgrade to Ultimate or Buy Collectors outright, I guess I could upgrade after, but that wasn't what I was looking at here.

The above picture was NOT the original purchase attempt... in the original purchase attempt I did NOT get the pink/red message in a box denying me, I received a green box with success text, and the discount was applied. Here i'm just showing that the discount is not applied - Their system isn't intelligent enough to care about whether the software order isn't sensible (1 could be a gift etc...). The image above is explicit proof of the issue, it's just wrapped up in 1 picture, not 2, as summation of the exact same result i'm now getting for either of the softwares.... I just put them in 1 purchase to avoid the need to put 2 pictures up.

It's 100% not a wrong voucher with an obvious shop problem, as from my original post, where I attempted to purchase one, it worked, with a "right voucher" and subsequently it now fails.

As per original, and all other posts, I was doing this for individual software, the image here is just a summative, so that I didn't have to post 2 pictures, I did this after the issue occurring with a single software purchase.

The problem is exactly as i've described.

I only ever tried to purchase 1 software, it worked, then the payment page failed, then it sayed "payment pending" when my payment details didn't get sent (site crash), I could do nothing to cancel/correct/continue the order, then NI end cancelled the order, then the voucher that had previously worked no longer worked... this was for individual title, neither of these individual titles accept the discount code any more, and here in this image I put them both together, whereby it should have applied once, to one of them, but doesn't - thus demonstrating that it is no longer working.

My best guess is - When I got through the payment part, and it went wrong... it registered the £45 as "used".... so the issue is (I imagine), false positive registration of voucher use (with incorrect message).... and the solution being the reinstatement of voucher, or equal discount through alternative issue of another individual voucher, or resetting my "use" to false/not used etc.....