Does the NI Forum Community Culture need a change?
Comments
-
Heck, I'd thought I won't have to add to this thread but one more. You dont use a platform or system to change human behaviour. You just cannot. The system is innocent. The human culprits aren't.
6 -
Yes... not gonna change human behavior at all. An approach that uses the pull of typical human reaction seems to me the better method of improving the content in this forum.
I will repeat my statement that OP's have a vested interest in the moderation of the thread they create.
Giving an OP some tools to manage the replies to "their" threads I believe would yield an organic separation of signal from noise. Every thread would have a built-in structure to curate its value or lack thereof by the most motivated party.
3 -
When I took English composition in college the professor always said to know your audience when writing and be very clear when stating anything. In an open forum your audience will take things you have written and translate them into their own independent thoughts.
4 -
IMHO, opinions about religion or politics do not have a place on this forum.
5 -
Agreed!
I'm catching up with all the writing that was done during the time-off you had and I'm not sure why I have to read words about the Christian church. @Sunborn our code of conduct is clear and we are not doing politics or religion here. This isn't the first time someone reports this coming from you and I will kindly ask one last time to please stop.
2 -
As i already explained, few comments before, it was a historical example, a metaphor, not an opinion. I couldn't find something better at that moment and it was Christmas so, perhaps that's why it came to my mind.
Really i don't understand why we stuck on this. It was neither offensive or anything... not even religious too, just an example.
I also already mentioned that i rarely use such examples in my life and that i have no intention to repeat it as well, and i can not recall any other time that i used similar examples here.
Perhaps is best that i stop commenting at all... Peace
0 -
And I am also wondering if monetizing forum participation might have been a mistake? It encourages over posting for the sake of monetary gain and I think it may have made the problem worse?
This is exactly what I said it is going to happen when the leaderboard was implemented. It doesn't work for all users and if something doesn't work for everyone then it needs to be removed.
0 -
i have no intention to repeat
Then great, we're on the same page ;)
2 -
Just beyond the idea itself, I'm not sure we can easily implement this with the way permission work. You can't have a set of permissions for individual threads. The way it works is that if you give a "move thread" permission then you would be able to do it for every threads in the category. Do you have an example of a place where the mechanism is the one you describe?
0 -
I agree with a lot of what you wrote about our aspirations and what we should do to care for that many users. We're not oblivious to the fact that having people struggling with support reply times isn't optimal for what we do here in the community. It's also not lost on us that the speed at which this online community is growing means we need to invest more.
Right now, the reality is that we're doing the best we can with the resource we have. The online community isn't a support channel and so fundamentally we are not going to have a whole team working here on support topics sometime soon. We already made a lot of progress in that part with an increasing amount of members of staff engaging from the product teams and having someone like Jeremy bringing more awareness to and from the customer care team.
For now, I would rather if the focus was on what we can change with what we have and not going over why we don't have more more employees.
3 -
Understandable.
One good move could be trying not to alienate the people that (out of passion and the will to help someone that finds himself in the same position we all have been before…or even the will to have a small reward in exchange) do a big job in trying to find solutions for their fellows members, thanks to their previous experiences.
Probably the most efficient help is another user that has already encountered your same problem and found a solution to it. Support cannot know the solution to every problem, specially if they never encountered it (and they will need time to investigate it and find a way to solve it)
This is “what we have”, and should be valued
But I still stand on my point that a big company like NI should really put more efforts in trying not to have users dealing with issues that were already there 1, 2 or even 3 years ago. If I have a solution for another user to an issue he has because 2 years ago I encountered it, in the end it means NI didn’t take care of this issue. This is a pity
Addition: the online community IS a support channel, NI having thought it in this way or not. People (specially new users) will come here EXACTLY for this reason, not for chit chatting about this or that. When they’ll find official support is overwhelmed and has no time for them, what they will do is come here to find a fellow user that can help them. Luckily for NI there are many people here with a lot of knowledge willing to do so, but that’s not a reason for NI not to improve.
That’s why the focus should be on both aspects: with people like you we should be discussing how we can improve things with what we have now, but it’s our duty to tell NI we simply should have MORE people like you
2 -
Giving an OP some tools to manage the replies to "their" threads I believe would yield an organic separation of signal from noise. Every thread would have a built-in structure to curate its value or lack thereof by the most motivated party.
Isn't there a problem there where a poster can remove bits of a thread simply because they disagree with someone? Personally I think leaving that kind of action is best left to independent moderators. Maybe add a "I'd like this post removed from the thread" flag that lets the mods decide if it's reasonable or not?
-- Mike
4 -
One good move could be trying not to alienate the people that (out of passion and the will to help someone that finds himself in the same position we all have been before) do a big job in trying to find solutions for our fellows members, thanks to our previous experiences.
You are saying this as if we're purposely doing the opposite ... One "good" move is to try new things and see what sticks and we are doing that every single month. And again, we have tons of data to see what works and what doesn't at scale. Hence why the leaderboard/rewards isn't such an obvious case of "not working".
0 -
😂😂😂
Even for a critic like me, comparing NI support to something trash like Tremors is too much 😂
(it’s 4 weeks they are reproposing the whole Tremors saga on television, and I must say that if the first one can still be put in the kitsch category, from 2 on the definition becomes “tremendously trash” 😂)
1
Categories
- All Categories
- 19 Welcome
- 1.4K Hangout
- 60 NI News
- 741 Tech Talks
- 3.9K Native Access
- 16K Komplete
- 1.9K Komplete General
- 4.2K Komplete Kontrol
- 5.5K Kontakt
- 1.5K Reaktor
- 367 Battery 4
- 819 Guitar Rig & FX
- 419 Massive X & Synths
- 1.2K Other Software & Hardware
- 5.5K Maschine
- 7K Traktor
- 7K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators