Native Access stuck on "Starting" for every download.

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Answers

  • Daniel E
    Daniel E Member Posts: 1 Newcomer

    Same problem here, M2 Sanoma, stuck on the starting.

  • ThomasThomas
    ThomasThomas Member Posts: 5 Member

    I face the same problem. On my MacBook Pro M2 2023 installed Sonoma 14.1.2. and Native Access Version 3.7.0 (b128381 / 1.14.0.0) nothing start. Trying to download Komplete 14 Standard. Please help! Thanks, Thomas

  • ThomasThomas
    ThomasThomas Member Posts: 5 Member

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    [info] [2023-12-03 12:47:53] "0x170813000":DaemonMessenger.h:253 OUT 0080004244 MSG: RESPONSE: CurrentKompleteHDDsResponse (hdd count: 0)

    [info] [2023-12-03 12:47:53] "0x170813000":DaemonMessenger.h:253 OUT 0080004245 MSG: RESPONSE: GetPreferencesResponse ( InstallLocation: /Applications/Native Instruments, Download: /Users/tom/Downloads, VST32: /Library/Audio/Plug-Ins/VST, VST64: /Library/Audio/Plug-Ins/VST, Content: /Users/Shared, dataTracking: 1)

    [info] [2023-12-03 12:47:53] "0x17066f000":DaemonMessenger.h:253 IN 0080004246 MSG: REQUEST: GetPreferencesRequest

    [info] [2023-12-03 12:47:53] "0x170813000":DaemonMessenger.h:253 OUT 0080004246 MSG: RESPONSE: GetPreferencesResponse ( InstallLocation: /Applications/Native Instruments, Download: /Users/tom/Downloads, VST32: /Library/Audio/Plug-Ins/VST, VST64: /Library/Audio/Plug-Ins/VST, Content: /Users/Shared, dataTracking: 1)

    [info] [2023-12-03 12:47:54] "0x17066f000":DaemonMessenger.h:253 IN 0080004247 MSG: REQUEST: KnownProductsRequest

    [warning] [2023-12-03 12:47:54] "0x17066f000":NativeAPI.cpp:383 Unable to retrieve subscriptions: Type: <response deserialization error> Message: "[json.exception.out_of_range.403] key 'subscriptions' not found"

    [warning] [2023-12-03 12:47:54] "0x17066f000":ProductManagement.cpp:198 Could not retrieve subscriptions data

    [info] [2023-12-03 12:47:54] "0x170813000":DaemonMessenger.h:253 OUT 0080004247 MSG: RESPONSE: KnownProductsResponse (UPID count: 142)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    @ThomasThomas Please get in touch with our specialists here, let them know which products you wish to install: http://bit.ly/NIsupport_install

  • ThomasThomas
    ThomasThomas Member Posts: 5 Member
    https://community.native-instruments.com/discussion/comment/113147#Comment_113147

    Thank you very much. I created a ticket but no answer for now :-(.

  • Talek
    Talek Member Posts: 3 Member

    Same problem for me too... Native Access 3.7.0 : all my update is in QUEUED and the message is Starting... for the eternity. I relaunch my MAC (M3 Max Sonoma 14.1.2) but nothing change.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    https://community.native-instruments.com/discussion/comment/113866#Comment_113866

    Please get in touch with our specialists here, let them know which products you wish to install: http://bit.ly/NIsupport_install

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