Native Access Kontroll MK3

There are many people having had issues updating the firmware. However a lot of them appear to have gotten it to work either by them selves or by the help of support. At this particular moment then my best advice for trying to get the firmware updater to work is to try using an USB-C to USB-A converter and then connect the keyboard to a USB A port version 2 (else try an A port version 3) and at the same time connect an USB-C power supply to the power plug on the keyboard. Then try if you can update the firmware. Allow it to take a long time , especially if using an A port version 2 , and wait for the keyboard to either say that update is finished or until that it reports an error !

Otherwise then hardware support is here : https://support.native-instruments.com/hc/articles/360009441878

And if you want to have help with any issues with account , registration or orders or web-shop then the link is here : https://support.native-instruments.com/hc/en-us/categories/360000053657-Account-Order