How to fix Kontakt 7 Installation failed error in Windows 11

frankbriamusic
frankbriamusic Member Posts: 2 Newcomer
edited October 22 in Native Access

I'm trying to update my Kontakt 7 installation. When I click update in Native Access, I get Installation failed" error - with no other information. I have uninstalled Kontakt 7, run the uninstall registry cleaner (which no longer finds Kontakt 7 in the list), but nothing changes.

I run Windows 11 Pro with Intel i9-9900KF CPU @ 3.60GHz 3.60 GHz and 64.0GB RAM

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,682 mod
    Answer ✓

    Did you restart Native Access after the uninstallation of Kontakt? Please do so, if Kontakt is still not showing as a product to install, even after pushing the refresh button, here is the installer: Kontakt 7.5.2 for Windows

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,682 mod
    Answer ✓

    Did you restart Native Access after the uninstallation of Kontakt? Please do so, if Kontakt is still not showing as a product to install, even after pushing the refresh button, here is the installer: Kontakt 7.5.2 for Windows

  • frankbriamusic
    frankbriamusic Member Posts: 2 Newcomer

    I did. But the installer worked directly. Thank you.

  • Ojustaboo
    Ojustaboo Member Posts: 331 Advisor

    I'm having the same problem with win 10 pro

    Native access is behaving very oddly.


    I've uninstalled and re-installed Native Access, I launch it, sometimes it launches correctly, sometimes it goes into setup mode and wants to try and install dependences, originally I let it try, just said they were takinig longer than normal.


    Now, I can reboot PC, sometimes it starts properly first time

    Sometimes for 2 or 3 (or more) times it will ask me if I'm ok with letting it install dependencies (cant remember the exact windows message) , each time I chose NO and close the program from the task bar, then open it again.

    Can do this 2 or more times before finally it starts correctly straight away, as I'm neve3rf letting it run setup and install dependancies, this is very odd behaviour.

    Anyway, everything updates fine except Kontakt 7 which fails the second I try to start it, just like in the first post.


    Everything else installed fine, only thing i didn't install was v3 of komplete as while I have maschine mk3, I still have mk1 S61

  • Ojustaboo
    Ojustaboo Member Posts: 331 Advisor
    https://community.native-instruments.com/discussion/comment/104775#Comment_104775

    Have put in a support ticket

  • Ojustaboo
    Ojustaboo Member Posts: 331 Advisor
    https://community.native-instruments.com/discussion/comment/105384#Comment_105384

    They gave me a direct link to download latest kontakt 7, that installed fine

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