Issues with Traktor X1 Mk3 & Native Access 2

For Traktor X1 mk3 you need Traktor 3.10, which you can only get with newest version of Native Access.

Maybe see the native access forum for help or write support. But with traktor 3.5 you will not get your x1 mk3 to work.

https://www.native-instruments.com/en/products/traktor/dj-software/traktor-pro-3/specifications/

Your problems will stem from Osx Catalina, X1Mk3 only works on Traktor 3.10 and sadly traktor 3.10 no longer runs on or supports Catalina OSX. So to install the latest Traktor 3.10 and use your X1 mk3 you need to update your osx, sadly. that goes for native access 2 also.

Not sure what year your macbook is, if 2012 then sadly that also ends updates to osx at Catalina and you can not update to a newer OSX, if you have a newer macbook then you can update your osx and then you will be able to run Traktor 3.10, x1 mk3 and native access 2

Hope that helps you find a solution, i was in the same boat had my 2012 macbook and it is still running good, but as the last osx to support that year of model mid 2012 was catalina, i had to upgrade and got a M1 pro in order to go with Traktor 3.10 and onwards. it was about time anyways to upgrade my laptop, 2012 gave me a good 10 years and not one issue or crash in all those years. 🙏

there you can see Traktor 3.10 specifications. Supported on OSX 11 and upwards.

All comments

For Traktor X1 mk3 you need Traktor 3.10, which you can only get with newest version of Native Access.

Maybe see the native access forum for help or write support. But with traktor 3.5 you will not get your x1 mk3 to work.

You can also download 3.10 from NI website itself if you are having issues getting it with NI access, secondly X1mk3 does not show up in control editor as previous x1's did.

@lord-carlos thank you for your prompt reply.

You are the first to give me "the cause" of the issue.

Thing is, my Mac is compatible but won't install NATIVE ACCESS 2 for some reason.

As i can see @Julian242 is experiencing the same problem.

I guess an "updated version" of Native Access 2 for Mac OS 10.15 users will come soon...

@dariodelima thank you, but when going on the website to try download Traktor, their link sends me to NATIVE ACCESS again...

https://community.native-instruments.com/discussion/comment/102504#Comment_102504

Follow the link and at bottom of first post you will find the link to 3.10.1 beta, Do not worry about it being beta, it is identical to the RC version except for the fact thhat on beta version they fixed flickering screens for windows. you can safely use that till the next version comes out.

https://community.native-instruments.com/discussion/17066/3-10-1-beta-1-uploaded

Also your issue with Native Access 2, what are the specs of your macbook? are you using a m1 or m2 or a previous year macbook, Native Access 2 also your osx is not compatible with certain versions anymore.

read the link below may help you out a little.

https://support.native-instruments.com/hc/en-us/articles/4697682604049-Native-Access-2-FAQ

I would write support that you can't install NA2.

yes, 11 e-mail exchanged since last week.

And yet no solution...

Andy Lemaire

Just terrible to experience this. Are you on an Intel Mac or a M1/M2 Mac?

He is on Intel. You can see it on the last screenshot.

But good questions.

@Leon Mester did you download the Mac Intel version?

https://community.native-instruments.com/discussion/comment/102614#Comment_102614

@lord-carlos yes sure Mac Intel, i even delete it and redownload/reinstall (on Native Support demand)

Andy Lemaire

The TP3 Mac Intel version was the next question. Just thinking out loud in order to get to a solution. 😀

Capture d’écran 2023-10-25 à 15.33.40.png

@Andy Lemaire

https://www.native-instruments.com/en/products/traktor/dj-software/traktor-pro-3/specifications/

there you can see Traktor 3.10 specifications. Supported on OSX 11 and upwards.

@dariodelima Interesting comment and link yes, thank you, but sorry to say, nowhere i can read/find my Mac won't be compatible.

I've actually updated my OS to Catalina (for this purpose only) on both my Macbook (Air & Pro) here.

From another point of view, on Native Instrument X1 selling page, the required recommended specifications are also listed again as "compatible". (Mac OS 10.15 or above...)

Very confusing, because, from here customers will decide wether or not, if they are going to spend money into a new gear...

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