Been trying to activate Guitar Pro 6 for way too long, still in demo mode.....

terence1123

So I've bought Guitar Rig Pro 6 for Windows, and then activated it on the same email account I used for Native Access. Afterwards, Guitar Rig Pro 6 was still in demo mode. I tried everything in https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access but to no avail. I then reinstalled Native Access and Guitar Rig Pro, and then inputted the serial code. After that, the 'registering your product, please wait' sign has been loading for like an hour, so I gave up and reinstalled everything again. I saw someone said the reason for that wait is because it has already been activated in my account, so I installed Guitar Rig again and saw it was in demo mode. It's extremely frustrating as I have been at this for hours and hours, not finding a solution. I have also sent support tickets but no one has responded for a while now. Should I ask for a refund?

Jeremy_NI

@terence1123 My colleagues replied to you on Monday with a solution, 26 hours after your request. Did that work out?

Gee_Flat

Talk about a buzz kill. Terrible! What version of Access are you using. I"m still using the original and it works. They had problems with 2, and now it's up to 3.1. Support will help you resolve it, if they can be reached. Can they be reached is the question. Depending on the NA version you have, these links may help.

https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-1-Legacy-Installers-for-Older-Operating-Systems

https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1

terence1123

I'm using the latest one 3.1 since the email that I purchased the product told me to download Native Access 2, which when downloaded turned out to have the same layout as the Native Access I have been using. I'll try to downgrade the Access and see if it works.

terence1123

Nope, the product is still in demo mode... I hope they can just help me activate it on my account...it's so annoying.

Gee_Flat

I remember when Sunday was a day of rest. You couldn't buy or sell.

If the modern business world wants to ignore it by conducting business and sell products 24/7, they should also support it 24/7.

terence1123

Yeah it's just frustrating because it's not like their stuff is cheap...they should at least deliver the product when you pay for it.

Jeremy_NI

@terence1123 My colleagues replied to you on Monday with a solution, 26 hours after your request. Did that work out?