products not showing in native access

emma · 2022-12-27T22:01:14+00:00

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I have downloaded native access and my products arent showing in it, they show on native instruments web page but not in native access. i have tried to add the serial number but it keeps showing that its registering and wont move from that page. anybody know anything about this?

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S4 MK2

Traktor Pro 2

Accepted answers

Jeremy_NI

@emma In this typeform, you always have an opportunity to submit a request, just answer no to every question until you can submit a request, a specialised agent will then get back to you.

Jeremy_NI

@emma I'm not a Traktor specialist, here is a user forum where i sometimes give some tips and advice but it's not our support section. You submitted a request, my colleagues will get back to you as soon as possible.

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emma

Nothing it connected, yet the master on the controller flashes

emma

I’ve checked everything, the computer recognises the controller, I’ve checked through the usb tree. Even in traktor pro 3 I can see it in the side bar.! But still nothing

Jeremy_NI

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