Why am i not receiving my plugins in Native Access

johannestougaard
johannestougaard Member Posts: 2 Newcomer
edited October 22 in Native Access

Hi. I just got my new a49 keyboard. I was promised to get the standard software along with it + Komplete 14 Direct nor during their special deal. I registered the a49 but didnt get the software(they are not shown anywhere), so I updated Native Access to the newest edition and still im not getting the software. The serial number for the a49 is now invalid and i cant seem to find any details about it being registered at all. Can anyone help me? Im really sad

I've contacted NI

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  • chk071
    chk071 Member Posts: 549 Pro

    "I've contacted NI"

    Which is the way to go. No one here will be able to tell you why you didn't receive the software.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,716 mod
    edited December 2022

    @johannestougaard It seems that you have 2 different NI accounts registered with 2 different emails. Maybe you entered the wrong login in Native Access. Have you tried with the other account?

  • johannestougaard
    johannestougaard Member Posts: 2 Newcomer
    edited December 2022 Answer ✓

    Thanks! It worked!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,716 mod

    @johannestougaard If you need the accounts to be merged you can ask my colleagues in the requests you already submitted.

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