Reliable & Competent (Post Brexit) London Based Hardware Repairs?

Diana Taylor
Diana Taylor Member Posts: 3 Member
edited October 22 in Traktor Software & Hardware

My S8 is out of Warranty, any help with a Reliable London UK area Service & Repairs?

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Comments

  • Ryan_NI
    Ryan_NI Customer Care Posts: 191 mod
    edited January 2022
    Hey Diana, I don't know any off of the top of my head in London, but it is possible that they exist.
    However, you could potentially get it repaired via Native Instruments for a fee if it's out of warranty.
  • Diana Taylor
    Diana Taylor Member Posts: 3 Member

    Thanks for your response Ryan, my S8 is with you, I'm awaiting the invoice to pay for the replacement unit...

  • djkelechi
    djkelechi Member Posts: 1 Newcomer

    Hi. I bought my Traktor Kontrol S4 MK2 about 4yrs ago and I need repairs. I'm based in Bedfordshire & London. How can I get Native Instruments or find any 'authorized/approved' company to do a repair? I contacted NI support but didn't haven't had a response.

  • Chano
    Chano Member Posts: 2 Newcomer

    I have wasted months trying to get a response from Native Instruments Support. They just cannot be bothered to reply. I even sent a letter to NI's London office. No reply.
    It seems very likely that, once you have bought and paid for something from NI, they simply could not care less what problems you may face with their products. Their guiding principle seems to be 'Ignore customer requests for repair services long enough and they will give up and go away.

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