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Problem with License

Jam_Hu
Jam_Hu Member Posts: 1 Noise
in Native Access

Hello Native. im sorry for asking here. but i didnt found any proper task on the native support tickets to ask this specific question.

ten years ago (2012) my brother and me purchased the Native Komplete 7 and Maschine. since it always was registered on his system it was never a problem. though my brother sadly died this year and i am not able to log in on his account. so i can not use the products atm and also not transfer a license. is there any solution to this problem? i still have the packages and serial numbers all in my possesion.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    @Jam_Hu Sorry for your loss. I see that you contacted my colleagues already, they will take care of it. For anyone faced with a similar issue, you can contact our registration support agents and they'll help you out: https://bit.ly/NIsupport_RA

Answers

  • Kubrak
    Kubrak Member Posts: 1,663 Pulse

    Try the NI ticket concerning licences. I guess they could help you.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    @Jam_Hu Sorry for your loss. I see that you contacted my colleagues already, they will take care of it. For anyone faced with a similar issue, you can contact our registration support agents and they'll help you out: https://bit.ly/NIsupport_RA

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