Maschine Plus Registration

Juniper
Juniper Member Posts: 1 Newcomer
edited December 2022 in Maschine

Hello,

Last week I purchased a Maschine Plus from Sweetwater but have been unable to register it due a "missing setting on NI's side" related to the Maschine's serial number having no associated license. How long can I expect for a resolution of this issue to take? Obviously, I am pretty excited to take my new hardware for a spin and I cannot even begin firmware updates and Expansion installation until the registration process is complete.

Thanks!

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Best Answer

  • Matt_NI
    Matt_NI Administrator Posts: 1,131 admin
    Answer ✓

    It looks like this was resolved already by the support team via email.

    Unfortunately, we can't really help with registration issues here but we always get back to everyone via email as as we can.

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,583 mod

    Hello,

    only native can help in this case, i can mark @Matt_NI and he can help or forward it to someone who can help.

  • Matt_NI
    Matt_NI Administrator Posts: 1,131 admin
    Answer ✓

    It looks like this was resolved already by the support team via email.

    Unfortunately, we can't really help with registration issues here but we always get back to everyone via email as as we can.

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